Summary: This role involves providing technical and functional application support, managing user requests, incidents, and changes, and coordinating with other support levels. Highlights: 1. Provide timely and efficient functional support to system users. 2. Build and maintain a knowledge base for support issues and solutions. 3. Develop strong functional and technical understanding of systems. **Company Description** Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology\-driven company, Inetum is the place for you! Come be Inetum! **Job Description** The Functional Application Support team provides both technical and functional assistance to users of the bank’s applications. This role involves responding to user requests, managing incidents, problems, and changes, and coordinating with other support levels (ADM, Production, Operations, etc.). It also includes communicating updates and ensuring clear feedback to users regarding issue resolution. **Main Activities** * Provide timely and efficient functional support to system users. * Build and maintain a knowledge base for support issues and solutions. * Develop strong functional and technical understanding of the systems and business area to deliver high\-quality support. * Process user requests for specific actions (processing, data extraction, special tasks, etc.). * Create control points within procedures and operating methods to ensure smooth operations and prepare ad hoc reports. * Communicate effectively with users regarding progress and resolution of issues **Qualifications** * ITIL processes * Linux * Oracle * Ansible * Dynatrace * Financial Markets knowledge – transversal (nice to have) * ServiceNow **Soft Skills** * Professional English (candidate must be able to conduct the interview in English). * Excellent communication skills. * Autonomous and proactive. * Team player with strong collaboration skills. * Ability to think creatively and propose process improvements. * Strong client focus and service\-oriented mindset. **Additional Information**