Customer Support Assistant - E-commerce

Description

Job Summary: We are seeking a Customer Support Assistant to join a dynamic team responsible for customer service and issue resolution in e-commerce. Key Highlights: 1. Integration into a dynamic team focused on continuous development 2. Customer support across multiple channels and incident management 3. Collaboration with internal teams and autonomy in the role We are part of a project operating in both domestic and international markets, focused on online sales of cosmetics and health products. In a context of sustained growth and increasing activity, we aim to strengthen our team by hiring a **Customer Support Assistant**. We seek an organized candidate with strong communication skills and a strong customer orientation. We value individuals who are comfortable with direct interaction, capable of problem-solving, and maintain a positive attitude. Join a dynamic team characterized by collaboration and a focus on continuous development. Main Responsibilities: * Customer support via email, chat, social media, and WhatsApp * Clarification of queries related to products, orders, and processes * Order tracking in coordination with the warehouse * Management of delivery incidents, including contact with logistics providers * Efficient and professional handling of complaints * Ensuring a consistent and high-quality customer experience * Recording and updating information in internal systems * Collaboration with internal teams Main Requirements: * Experience in customer service within an e\-commerce context (preferred) * Excellent verbal and written communication skills * Strong customer orientation * Ability to organize and manage multiple tasks simultaneously * Autonomy and sense of responsibility * Proficiency with digital tools and customer service platforms * Positive attitude and problem-solving mindset Main Benefits: * Base salary commensurate with the role and demonstrated experience * Meal allowance of €10 (paid over 12 months) * Birthday day off Salary: €920.00 \- €1,100.00 per month Work Location: On-site