German Speaking Customer Advisor

Description

Summary: This remote B2B Helpdesk Specialist role involves assisting retail and commercial merchants with their Point of Sale (POS) system inquiries, ensuring uninterrupted business operations. Highlights: 1. Opportunity to provide proactive, solution-oriented service to corporate clients 2. Comprehensive paid training provided to ensure full preparation 3. Internal promotion paths into quality control, training, or team management \*\*\* This role is remote in Portugal only\*\*\* Are you fluent in German, currently based in Portugal, and looking for a fulfilling home\-based career? If you have a natural talent for solving problems, navigating software, and providing great client care, we want to meet you. Our team is expanding, and we are looking for a **Remote B2B Helpdesk Specialist** fluent in German. Your core focus will be assisting retail and commercial merchants who rely on a top\-tier Point of Sale (POS) system to run their businesses. **Eligibility Criteria:** You must already live in Portugal with legal working rights to apply. This position does not support international relocation. ### **Role Impact** As the primary point of contact for corporate clients utilizing our advanced POS ecosystem, your priority is to deliver proactive, solution\-oriented service. You will ensure their day\-to\-day business continues uninterrupted by guiding them through system inquiries, transaction hurdles, and equipment setups with clear, step\-by\-step communication. ### **Daily Responsibilities** * **Inbound Communication:** Manage incoming B2B service requests from German\-speaking clients via telephone, email, and web chat. * **Technical Diagnosis:** Walk merchants through software navigation, network connectivity issues, payment processing errors, and basic hardware setups. * **Client Account Care:** Help users understand their billing statements, manage their profiles, and adopt new system feature rollouts. * **Information Logging:** Register comprehensive notes regarding customer issues, troubleshooting steps, and final resolutions in our database. * **Tier\-2 Escalations:** Efficiently route advanced technical problems to specialized back\-end support teams when immediate solutions aren't available. ### **What We Look For** **Required Qualifications:** * **Language Skills:** Native or near\-native mastery of German (written/spoken) along with professional English fluency (minimum B2\) for company\-wide communication and training. * **Location \& Documentation:** Current residency in Portugal with valid local paperwork in place (NIF, CRUE, or residency card). * **Flexibility:** Willingness to work a rotating shift schedule within our standard business hours. * **Aptitude for Tech:** Comfort learning unfamiliar software applications, managing multiple open tabs, and explaining technical details in everyday language. **Preferred Experience:** * Prior background in customer care, tech support, or consumer\-facing industries like hospitality and retail is a bonus. However, it is not required—comprehensive paid training is provided. ### **Schedule \& Infrastructure** * **Hours:** 5 days a week, 8 hours a day (40 hours weekly). * **Operational Window:** Rotating schedules spanning Monday to Sunday, from 8:00 AM to 7:00 PM. * **Workplace:** Entirely telecommuting from your home in Portugal. * **Hardware Provided:** There is no need to use your own computer. A complete, high\-tech remote office setup will be delivered directly to your home address. ### **Compensation \& Growth** We offer a highly competitive remuneration package within the Portuguese market: * **Base Compensation:** €1,100 gross per month, distributed 14 times per year (inclusive of summer and winter holiday pay). * **Performance Rewards:** Up to €100 gross monthly in KPI bonuses for meeting quality metrics. * **Daily Meal Card:** €7\.63 net per worked day loaded onto a dedicated meal card. * **Paid Onboarding:** Full compensation during your initial training program to ensure you are fully prepared. * **Career Tracks:** Internal promotion paths into quality control, training, or team management roles within a global enterprise. ### **Ready to Apply?** If you have the necessary language skills and are ready to advance your remote career in Portugal, submit your English or German CV today.