**About Nonius** Nonius is a leading provider of **Guest Technology Solutions** for the hospitality industry, serving over **500,000 hotel rooms worldwide.** Our solutions include **cloud and edge computing, AI, IoT, networking, and digital guest experiences,** helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for **healthcare, maritime, and co\-living spaces,** integrating with global partners like **Samsung, LG, Google, and Apple** to drive seamless innovation. **Job Description** We are looking for a **Network Support Technician \| French Speaker** to be a part of our NOC team. You will be responsible to perform excellent customer support through advanced technical knowledge, proactive maintenance, effective communication, efficient task execution, and collaborative problem\-solving to achieve high customer satisfaction. This position is based in the city of Maia in Portugal. **Key Responsibilities** * Execute assigned support tickets, tasks, and shifts, ensuring fast and effective resolution. * Professionally handle customer/guest phone calls during assigned shifts. * Resolve complex tickets, collaborating closely with Senior Support or Systems Engineers. * Perform assigned preventive maintenance tasks following defined guidelines and scripts. * Coordinate remote support activities and task execution with field technicians. * Execute assigned project tasks and work orders, ensuring timely completion. * Remotely coordinate project execution with field technicians and subcontractors. * Conduct project handovers, including the preparation of the final technical report. * Ensure full compliance with Technical Consultancy and company processes. **Must Have** * Technical Course or Diploma in Networks, Electronics, or Computer Engineering. * Fluency in French and English. * Understanding of network protocols. * Experience in network and telecommunication systems. * Availability to work in shifts. **Nice to Have** * Passionate about network and telecommunication systems. * Additional languages. **What's great in the job?** * Great team of smart people, in a friendly and open culture * Real responsibilities and autonomy * Expand your knowledge of various countries and regions * Great career opportunity in a fast\-evolving Technology company * Contribute to the greater experience of millions of Travellers around the World! **Apply Here:** **\** Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/507841/network\-support\-technician\-french\-speaker