**Company Description** MysticInvest is a holding company for river and expedition cruises, whose parent company is Pluris Investments. Considered one of the world's largest operators of river cruises, MysticInvest includes in this sector DouroAzul, the largest river cruise operator in Portugal, distinguished several times as the best river cruise company in Europe, and Nicko Cruises, which operates more than two dozen hotel ships across three continents. In 2019, MysticInvest strengthened its internationalization strategy with the launch of Mystic Cruises, a company dedicated to ocean cruising aiming to have a fleet of 10 expedition cruise ships operating over the next decade. In addition to these companies, Atlas Ocean Voyages, DouroLegend, DouroHeritage, DouroAzul Talents, and Mystic Ocean are currently part of MysticInvest. **Job Description** * Study for the implementation of an ESM within the group (in addition to ITSM/ITIL, we aim to study the implementation of "traditional" ITIL/Service Desk tools into other areas of the group) * Exclusively aimed at recent graduates eligible for curricular internships. **Qualifications** * Knowledge of ITIL / ISO 20000 * Concepts of Service Management * Eligible for curricular internship (Bachelor's and/or Master's degree) **Additional Information** Expected outcomes: * Identification of ESM Tools (e.g.: ServiceDesk; Easyvista; ..), their capabilities, metrics and licensing costs * Identification of areas with potential for Service Management implementation * Identification of Service Catalogs for each area (e.g.: Legal, HR; Procurement; ...) * Drafting of a requirements document for implementation * Dissemination of ITIL/ITSM/Service Management concepts within the organization