Job Summary: The Sales Associate provides proactive and personalized service, focusing on customer loyalty, solution-based selling, product management, and support for store operations. Key Highlights: 1. Proactive and personalized customer service 2. Management of product offerings and stock quality 3. Support in handling customer complaints and store processes #### **Store: Penafiel** #### **Your Day-to-Day Responsibilities** * Deliver proactive, personalized, and mobile service to establish trust-based relationships that ensure loyalty of the Resident Customer; * Take responsibility for solution-based selling to the Customer, anticipating and accurately identifying the Resident Customer's needs, and supporting them in selecting the optimal solution (product + complementary items + service) to fulfill those needs; * Possess in-depth knowledge of the product range within your department and its complementary items, conveying confidence and professionalism to the Resident Customer; * Ensure your shelf space is Clean, Well-Defined, and Safe—maintaining an attractive presentation of products on shelves/display stands, as well as all educational materials and informational signage (labels and pricing); * Contribute to maintaining high stock quality in your department by implementing necessary action plans to address AVS items, non-living items, excess stock, and visual stockouts, ensuring smooth communication with the Store Logistics team; * Proactively conduct self-checks (walk-throughs) of the aisle(s) under your responsibility, promoting cleanliness of displays, shelving, aisles, and advisory points; * Support complaint management, SPV processes, and returns. #### **Who We Are Looking For** * Educational qualification equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Interest in technical products and their applications; * Solid user-level computer skills; * Strong interpersonal skills and ability to work effectively in a team; * Excellent communication skills, strong business orientation, and results-driven mindset; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and understanding their needs. #### **What We Offer** * Opportunity to join a multinational company offering competitive base salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program for onboarding into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible working arrangements; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, home decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. People are at the heart of every decision we make, and we live by a Human First culture—where every employee is a leader with real opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
