1st Line Support

Description

Job Summary: We are looking for a colleague to work as 1st Line Support, responsible for remote IT support and ticket management. Key Highlights: 1. Integration into an experienced and ambitious team 2. Continuous training and career development opportunities 3. Innovative culture focused on technology **1st Line Support** Milestone is seeking a colleague with Help Desk/Service Desk experience for the role of 1st Line Support to join a client in the Telecommunications sector. **What We Value:** · Professional experience in technical support helpdesk lines, exceeding 1 year; · Experience with MS Windows 10 and 11, Chrome OS, and Active Directory (AD); · Strong analytical and objective problem-solving skills; · Ability to innovate and continuously evolve; · Availability to work rotating shifts between 7 a.m. and 11 p.m., 7 days per week; · Fluent English; · Work model: On-site; · Workplace: Porto. **Your Mission:** · Provide remote IT support to end users, responding to requests received via various intake channels (voice, email, ITSM, etc.). · Ensure compliance with defined procedures for ticket registration, categorization, troubleshooting/resolution, or escalation to other teams. · Document all activities and interactions in the ITSM tool during request handling. · Develop technical procedures. · Update tickets with details of actions performed/verified. · Update equipment registry for devices handled. · Join an integrated IT services area covering Networking and Security, collaborating with organizations to revolutionize their technological infrastructure and digital capabilities. · Contribute to the development of managed services offerings, NOC (Network Operations Center) and SOC (Security Operations Center), customized solution design and delivery, implementation, auditing, technological consulting, and application integration. **What You Will Find:** * Top-ranked happiest company in Portugal, according to the Happiness Works Portugal study, 2025. * People’s Choice award, Wellbeing Awards 2025. * A people-centered and wellbeing-focused management strategy; * Integration into an experienced and ambitious team; * Continuous training and career development opportunities; * Competitive remuneration aligned with responsibilities; * Innovative culture focused on technology. If this resonates with you, please send your **CV** to **\*** jobs.technology@milestone.pt \* referencing MLST1LS08420260428\. "Tomorrow is made of everything we are made of and we can't wait to take you there!" Employment Type: Full-time Work Location: On-site