**EN:** URGENT: 15\.01! GERMAN Customer Care: Diabetes Solutions / Porto Office **DE:** DRINGEND: 15\.01! DEUTSCHER Kundenservice: Lösungen für Diabetes / Porto\-Büro **PT:** URGENTE: 15\.01! Serviço de Apoio ao Cliente ALEMÃO: Diabetes Solutions / Escritório do Porto ✅ Location: Porto Office Park * **Start date: 15\.01** * **Working schedule:** 24/7 rotational shifts (Mon–Sun) with 2 days off; only occasional night shifts (22:00–07:00\) – 8h/day, 40h/week, 5 days/week * ***Exceptions may be considered for candidates who are not available for night shifts.*** * **It's an office based position with office in "Porto Office Park"** * We offer an efficient and fast online recruitment process **✅ The Project:** Join an innovative project with a global leader in diabetes care. The project focuses on designing, producing, and delivering advanced automated insulin delivery systems that make managing diabetes easier and more effective. By working on this project, you’ll contribute to solutions that improve the daily lives of patients, support their families, and provide healthcare professionals with cutting\-edge tools. **✅ As a German\-speaking Advisor, you will:** * **Provide customer care and technical support for diabetes medical devices** across European markets. * **Assist patients with device usage** via calls, email, chat, and SMS. * **Troubleshoot technical issues** and guide patients through solutions. * **Manage orders, renewals, and documentation** according to guidelines. * **Apply empathy and active listening** in sensitive patient interactions. ✅ Competitive salary and compensation system: * **1100€ gross x 14 months** (it's 1283€ gross x 12 months) * **400€ gross / month – fixed project bonus!** * **7,63€ net/day** (it's 167,86€ / month!) **– Meal allowance \- issued as a prepaid card** * **Night shifts: \+25% per each hour** **worked** ***Your average monthly gross salary ranges between €1,500 and €1,668, plus 2 additional salaries per year and a night shift allowance!*** **✅ What we offer:** * **Start date: 10\.11** * **Full\-time fixed\-term contract** for 6 months with the possibility of extension (under Portuguese law), with **NO Permanence Clause required!** * **An office based position with office in "Porto Office Park"** * **Working schedule:** 24/7 rotational shifts (Mon–Sun) with 2 days off; only occasional night shifts (22:00–07:00\) – 8h/day, 40h/week, 5 days/week. * *Exceptions may be considered for candidates who are not available for night shifts!* * **Relocation support with company\-provided shared accommodation for 12 months** (a monthly cost of €280, including all utilities, deducted directly from the salary). * **Private health insurance from day 1** * **Internal mobility program** * **"Bring a Friend" program** * Online, simple recruitment process **✅ What we expect from you:** * **Your spoken and written German is excellent (min. C2\)!** * **Very good English skills (min. strong B2\)** * **You live in Porto or you are ready to relocate** * **Strong customer service orientation** with excellent communication skills * Good temper to handle disputes and emergencies * Active listening skills and empathy to solve client´s issues **✅ EU citizenship or a residence permit in Portugal is required** Excited for a new adventure with us? Then apply with your CV to start your new career! Your new job is just a click away! By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position \#JobsInPorto \#DeutschSprechen \#KundenSupport \#KarriereInPortugal \#HighSalaryJob \#CustomerSupport \#TechSupport \#MedicalDevices \#ExpatsInPortugal \#RelocationSupport \#VollzeitJob \#BonusDeProjeto \#JoinOurTeam \#GermanSpeakersWanted\#PortoJobs \#DeutschSprechen \#KarriereInPorto \#HighSalaryJob \#CustomerSupport \#TechSupport \#ExpatsInPorto \#RelocationSupport \#VollzeitJob \#MedicalDevices \#portogerman Job Type: Full\-time Pay: 1,500\.00€ \- 1,917\.00€ per month Application Question(s): * Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here: * When is the closest possible date to start for you? * Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you? * Have you ever worked at Concentrix or Webhelp in Portugal? If so, please leave a comment here: Wenn Sie kein EU\-Bürger sind, klären Sie bitte ab, auf welcher Grundlage Sie in Portugal arbeiten dürfen (Visum/Arbeitserlaubnis usw.). * Your current location (City): * This offer is connected with our client Concentrix (formerly Webhelp). Are you okay with continuing with your application? * Are you ready to work in office in Porto Office Park? * Is your German \- written and spoken \- at working proficiency level (C2\-native)? * Are you legally authorized to work in Portugal? 
If you are not an EU citizen, confirm your work permit/residency status for Portugal: * Do you speak English at strong working proficiency level (min. B2\)? * This project runs on a 24/7 shift schedule (Mon–Sun, 8h/day, 40h/week). Night shifts are occasional. Exceptions for candidates who cannot work night shifts can be accepted. Please indicate your availability: Education: * High school or equivalent (Required) Language: * German (min. C2\) (Required) * English \- strong B2 (Required)