**About GuestWorld**: Our client is a market leader in the banking sector and has placed their trust in us. GuestWorld has been operating since 2016, specializing in Consulting, Human Resources, and Project Implementation. Over the years, we have recruited top professionals from various fields, contributing to our trusted reputation among clients. We prioritize human relationships and employee well-being, enhancing skills and promoting a positive organizational climate. **Responsibilities:** * Providing personalized service, ensuring customer satisfaction; * Performing administrative tasks related to management and document validation, ensuring compliance with current procedures; * Clarifying customer inquiries and providing information regarding services and processes; * Resolving issues and reporting to your team's banking coordination. **Requirements:** * Completed 12th grade and/or Bachelor's degree; * Professional experience in customer service; * Customer focus and effective communication management; * Organizational skills and teamwork spirit; * Responsibility, dedication, personal and professional ethics, with strong empathetic ability; * Intermediate English (mandatory). **Benefits:** * Competitive salary and benefits package; * Continuous training and specific certifications; * Opportunities for professional growth and development; * Dynamic and collaborative work environment; * Growing company with a promising future. *See how we handle your data at* ***www.guestworld.pt***