Technical Services Supervisor

Description

Summary: This role involves supervising a Portuguese technical service team, managing internal and external customer communication, and resolving technical issues for medical devices. Highlights: 1. Lead with purpose, championing healthcare access and equity 2. Pioneer life-changing innovation in medical technology 3. Build customer relationships and provide technical advice At Medtronic you can begin a life\-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** ===================== Medtronic is a global leader in medical technology, united by a shared purpose to pioneer life changing innovation and deliver trusted service that enables healthcare professionals to improve lives and shape the future of patient care. Join us and be part of a team where your expertise makes a meaningful impact every day. The Service \& Repair department is a growing organization of colleagues across EMEA and is part of Medtronic’s Customer Care \& Supply Chain organization. For this remote role, you will in charge of supervising the Portuguese team and you will be expected to be based in Portugal. In the role as Technical Service Supervisor, you will be responsible for all communication between internal and external customer and the field service team. You will be the first point of contact for all kind of technical related issues. This will include people management for field service engineers, escalations with customer, negotiations, price quotations, service contracts, tender support as well as building customer relationships. You will be the main point of contact for the local customers, commercial teams and the field team for all Service \& Repair related questions and/or escalations. **Responsibilities may include the following and other duties may be assigned:** * Be a dedicated supervisor to the team, sales and customers in the region * Visit the Field Service Engineers at the customer site, discuss complaints, escalations or prices and quotations, repair prices with the customer and support sales with tendering * Provide technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems * Provide sales personnel with the technical data necessary for the demonstration of products * Act as a liaison between sales personnel and the customers on technical issues * Make technical presentations at sales meetings or at customer locations **Required Knowledge and Experience:** * Bachelors’ degree with a minimum of 3 years relevant experience, or an advanced degree with a minimum of 1 year of relevant experience preferred * Understanding of basic management approaches such as work scheduling, prioritizing, coaching and process execution * Complete knowledge of operational systems, techniques and practices typically gained through extensive experience * Fluency in English and Portuguese and good level of Spanish * Excellent communication skills and effective presentation and negotiation skills * Strong analytical and problem\-solving skills balanced with speed and efficiency * Respected team player with strong interpersonal skills and an ability to manage stressful situations * In\-depth experience with medical devices (working in the hospital setting and knowing the organization of the different departments: procurement, theatre, service engineers etc.) Willingness to travel and a valid driver’s license * **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. **Benefits \& Compensation** ============================ **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Portugal: 38,400\.00 EUR \- 57,600\.00 EUR \| This position is eligible for a short\-term incentive called the Medtronic Incentive Plan (MIP). **About Medtronic** =================== We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000\+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R\&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here