Guest Experience Assistant / Front Office – Short-Term Rental

Description

Job Summary: We are seeking a Guest Experience Assistant / Front Office professional to ensure excellent guest service and a positive experience throughout the entire stay. Key Highlights: 1. Integration into a solid and growing Short-Term Rental company 2. Collaborative and dynamic work environment 3. Opportunity for professional development and continuous learning Would you like to join a leading company in Short-Term Rental Management? My Choice is a company specialized in Short-Term Rental management in the Algarve, with over a decade of experience in the sector and a growing portfolio of tourist units. We are expanding our team and looking for a Guest Experience Assistant / Front Office professional responsible for delivering outstanding service to our guests and ensuring a positive experience throughout their stay. If you enjoy direct customer interaction, possess strong organizational skills, and seek to join a dynamic professional project within a growing company, we would love to meet you. Number of vacancies: 1 Work location: Tavira / Cabanas de Tavira Main Responsibilities * Daily guest and client service management. * Guest reception and support during the check\-in process. * In\-stay guest support, ensuring a high\-quality experience. * Management and execution of Front Office operational tasks. * Execution of administrative and logistical Back Office tasks, including reservation support, sales, and property availability management. * Coordination of daily operations with internal departments (Reservations, Owner Management, Maintenance, and Housekeeping). * Ensuring adherence to customer service procedures and quality standards. * Direct reporting to the Customer Management Department Director. Profile and Competencies * Minimum required education: Completed 12th grade. * Strong customer orientation and enthusiasm for direct guest interaction. * Excellent communication and interpersonal skills. * Autonomous, dynamic, organized profile with a high sense of responsibility. * Teamwork capability and problem\-solving orientation. * Proficiency in Portuguese and English (spoken and written). * Knowledge of a third foreign language (French, German, or other) is an advantage. * Knowledge and/or experience in hospitality or tourism. * Solid computer skills, particularly Microsoft Office (Word, Excel, PowerPoint). * Valid Category B driving license. * Residence in the Tavira area or ability to commute easily. What We Offer * Competitive remuneration commensurate with experience and responsibilities. * Integration into a solid and growing Short-Term Rental company. * Collaborative, dynamic work environment focused on continuous improvement. * Opportunity for professional development and continuous learning. * Active participation in the company’s evolution and growth. Join the My Choice team and develop your talent with us.