Job Summary: The professional will ensure service quality and overall customer satisfaction by developing administrative procedures and promoting upselling. Key Highlights: 1. Ensure service quality and customer satisfaction 2. Develop technical/administrative reservation procedures 3. Promote upselling AP Hotels \& Resorts Group is seeking a professional for its hotel unit in Albufeira. The hired professional's primary responsibility is to ensure the service quality required by the Group, complying with all standards and procedures, and guaranteeing overall customer satisfaction. **Responsibilities:** * Customer telephone support; * Execute all technical/administrative procedures related to the reservation process; * Promote upselling. **Requirements:** * Bachelor’s degree in Hotel Management, Tourism, or Business Administration; * Proven experience in the applied field; * Proficiency in computer applications from an end-user perspective; * Knowledge of and ability to operate the hotel system – Host; * Foreign language skills (English, both spoken and written – mandatory); * Clear diction and strong communication skills; * Customer-oriented attitude; * Dynamic, responsible, trustworthy, and punctual; * Resilient, proactive, self-motivated, and team-oriented. **Will we naturally stand out together? We count on you at AP Hotels \& Resorts!**
João Santos
Indeed · HR
João Santos
Indeed · HR
