Reservation Agent (m/f)

Description

Job Summary: We are looking for a Reservation Agent to handle accommodation and golf bookings, telephone customer service, and email correspondence, with a strong focus on delivering excellent customer service. Key Highlights: 1. Integration into a young and dynamic team 2. Career development and progression 3. Professional autonomy and growth **Highgate**, in Portugal, manages 14 hotel properties and is committed to delivering excellence in service to all customers at all times. We are a company that pursues excellence, transparency, and intelligence while fostering autonomy among our employees. Our priority is your professional growth, and we provide the tools and opportunities to help you develop your career and professional skills. Ready to embark on an exceptional journey? Discover here who we are looking for! We are recruiting a **Reservation Agent (m/f)** for our properties in Albufeira. Key Responsibilities: * Process accommodation reservations for group hotels; * Process golf course reservations for group facilities; * Provide telephone customer service; * Handle e\-mails. Requirements: * Proficiency in computer use (end-user level); * Experience with the Opera hotel management system is preferred; * Knowledge of foreign languages: English and French; * Clear diction and strong communication skills; * Customer-oriented attitude; * Stress tolerance; * Flexibility, proactivity, initiative, and teamwork orientation. We Offer: * A positive work environment and integration into a young and dynamic team; * Competitive salary commensurate with demonstrated experience; * Health insurance; * Holiday bonus based on attendance; * Benefits at Highgate hotels; * Career development and progression. Location: District: Faro, Municipalities: Albufeira