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As a representative of our hotel, you will leave one of the most lasting impressions on our guests with the highest level of courtesy, efficiency, and friendliness.\n\n**What will you do?**\n--------------------\n\n\n* Respond to and forward guest requests and inquiries via phone and email, as well as take reservations for our restaurants.\n* Be able to handle guest complaints and have thorough knowledge of the hotel where you work.\n* Be capable of working calmly and focused with all hotel departments, providing administrative support to the entire hotel and reception team.\n* Practice the art of hospitality, knowing that your dedication to our guests translates into our equally attentive approach towards you.\n**What profile are we looking for?**\n--------------------------\n\n\n* Successfully completed training in hospitality.\n* May already have valuable front desk experience.\n* Your communication is always characterized by friendliness and consideration for others.\n* You appreciate the art of hospitality.\n\n\nYou are fluent in perfect English. \n\n* Have a high level of quality awareness and service orientation.\n* Value teamwork and mutual support as fundamental principles.\n* Your professional profile is complemented by positive charisma and excellent manners.\n* Have a pleasant and calm telephone voice.\n* Computer skills such as Microsoft, SAP and TMS will be an advantage.\n* Are flexible in managing your schedule (rotating shifts).\n**Why choose us?**\n-------------------------\n\n\nAt **Minor Hotels Europe \\& Americas**, we are committed to providing exciting careers and multicultural experiences around the world. 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Algarve - (Faro)","content":"**I am a company:** Minor Hotels Europe \\& Americas \n\n**What will be your mission?**\n-------------------------\n\n\nAs a **Reservation Agent**, you will record all details of incoming calls and coordinate each reservation, ensuring guest satisfaction.\n\n**What will you do?**\n--------------------\n\n\n* Promote upselling and achieve monthly revenue targets.\n* Stay informed and provide information on hotel sales strategies, rates, packages, groups, and reservation status.\n* Process and respond to all booking requests within 24 hours according to established rules.\n* Keep updated with current hotel information and data, particularly room types, rates, facilities, food and beverage departments, and promotions.\n* Maximize product quality, service standards, and customer satisfaction levels.\n* Ensure all guest satisfaction issues are communicated, monitored, and resolved in a timely manner.\n* Supervise daily arrivals, ensuring all guest requests are fulfilled and all expectations met.\n* Participate in hotel events, daily briefing sessions, and training programs to enhance professional skills.\n\n\n\n\n**What profile are we looking for?**\n--------------------------\n\n\n* Education in Hotel Management, Tourism or similar (preferred);\n* Sales skills (experience in reservations management or sales area is valued);\n* Customer service experience (preferred);\n* Excellent communication skills;\n* Fluency in Portuguese and English (written and spoken, with ability to hold fluent conversations) (mandatory requirement);\n* Computer literacy and knowledge of social media;\n* Availability to work based on objectives;\n* Proactive and flexible personality;\n* Hybrid work mode, with offices located in Faro, Algarve;\n\n \n\n\n\n \n\n**Requirements** :","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758630464000","seoName":"booking-agent-m-f-minor-hotels-algarve-faro","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://pt.ok.com/en/city-portimao/cate-reservations/booking-agent-m-f-minor-hotels-algarve-faro-6382232691712312/","localIds":"133","cateId":null,"tid":null,"logParams":{"tid":"5dc1b1f7-4528-4502-bf91-980f7f386c1b","sid":"cba4e875-838a-4aee-ae86-da1406d8c24a"},"attrParams":{"summary":null,"highLight":["Coordinate reservations and ensure guest satisfaction","Upsell and meet monthly revenue targets","Fluency in Portuguese and English required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Portimao,Faro","unit":null}]},"addDate":1758611929040,"categoryName":"Reservations","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4215,4224","location":"Caminho das Andorinhas 2, Vilamoura, 8125-406 Quarteira, Portugal","infoId":"6382309212672312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Guest Service Center Agent (M/F) - Tivoli Marina Vilamoura Algarve Resort","content":"Join **Tivoli Hotels & Resorts**, a unique and eclectic brand present in idyllic beaches, cosmopolitan locations, and luxurious destinations. Immerse yourself in the Tivoli philosophy and its enduring legacy, standing out in established and emerging markets, iconic destinations from Europe to the Middle East, Brazil to Greater China.\n\n\nEmbrace the timeless, dedicated, and distinctive essence of **Tivoli Hotels & Resorts**. We believe in creating \"bene vivere\" experiences inspired by timeless hospitality, inviting our guests to live the moment, providing excellent service, enjoying contemporary and innovative F&B services, while sharing exclusive destination knowledge.\n\n\n**What will be your mission?**\n-------------------------\n\n \n\nAs a **Guest Service Center Agent**, you will be a key member of our reception team, serving as the personal contact point for our guests from arrival to departure. As a representative of our hotel, you will leave one of the most lasting impressions on our guests through the highest level of courtesy, efficiency, and friendliness.\n\n**What will you do?**\n--------------------\n\n \n\n* Respond to and relay guest requests and inquiries via phone and email, as well as take reservations for our restaurants.\n* Handle guest complaints effectively and possess thorough knowledge of the hotel where you work.\n* Be able to work calmly and focused with all hotel departments, providing administrative support to the entire hotel and reception team.\n* Practice the art of hospitality, knowing that your dedication to our guests translates into our equally attentive approach towards you.\n**What profile are we looking for?**\n--------------------------\n\n* Successfully completed education in hospitality.\n* May already have valuable front desk experience.\n* Your communication is always characterized by friendliness and appreciation for others.\n* You appreciate the art of hospitality.\n\n\n You are fluent in perfect English. \n\n* Possess a high level of quality awareness and service orientation.\n* Value teamwork and mutual support as fundamental principles.\n* Your professional profile is complemented by positive charisma and excellent manners.\n* Have a pleasant and calm telephone voice.\n* Computer skills, such as Microsoft, SAP, and TMS, will be an advantage.\n* Flexible in managing your schedule (rotating shifts).\n**Why choose us?**\n-------------------------\n\n \n\nAt **Minor Hotels Europe & Americas**, we are committed to providing exciting careers and multicultural experiences worldwide. Our journey is driven by the passion and dedication of our extraordinary teams, who also benefit from exclusive and inspiring advantages, such as:\n\n* Global experience – interacting with over 150 different nationalities.\n* Career development opportunities, with national and international challenges.\n* Diverse training programs to enhance your skills.\n* Well-being initiatives, including flexible working conditions.\n* Recognition programs, such as “Memorable Dates”.\n* Opportunity to make a difference through our sustainability program and volunteer initiatives.\n* Exclusive discounts at group hotels worldwide through our corporate loyalty program.\n* An additional day off to celebrate your work anniversary.\n* Health and curative medical insurance.\n* Free access to the staff canteen.\n* Local partnerships offering employee discounts.\n* Service credits, convertible into stays or meals at group hotels and restaurants nationally and internationally.\n* Free uniform and access to laundry service for its cleaning.\n* Accommodation, subject to availability.\n **Are you looking for a new challenge? 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