Store Associate (M/F) - Leiria

Description

Job Summary: We are seeking a Store Associate to provide in-store customer service, consultation, and problem resolution in the field of information technology, with a focus on customer satisfaction. Key Highlights: 1. Integration into a young and dynamic structure 2. Strong customer orientation 3. Incentive plan through a gamified system PCDIGA, market leader in specialized IT retail in Portugal, is currently recruiting a Store Associate for its Leiria store. **Responsibilities:** * Providing in-store customer service for PCDIGA customers, ensuring their complete satisfaction; * Delivering optimal commercial advice to customers; * Managing conflicts and complaints; * Supporting all team needs; * Cash handling; * Ensuring proper goods receiving, dispatching, and storage; * Conducting periodic inventory counts; * Using computer systems (Microsoft Office, SAP, Zendesk, Talkdesk...); * Analyzing, diagnosing, and resolving incidents; * Replacing warranty-covered parts, cleaning equipment, and performing tests. * Compulsory education (12th grade); * Availability to work rotating shifts, including weekends; * Experience in sales, analysis, and repair of IT equipment (preferred); * Strong customer orientation; * High degree of organization, responsibility, and commitment; * Results-oriented mindset and enthusiasm for teamwork. **We Offer:** * Initial training * Integration into a young and dynamic structure * Competitive remuneration aligned with the role * Incentive plan through a gamified system