**ABOUT THE PROJECT** Dutch branch of a global leader in full\-service vehicle leasing and fleet management. As a subsidiary of a major French banking group, Arval offers a wide range of services, including operational leasing, fleet management, and mobility solutions tailored to both businesses and individual clients in the Netherlands. **WHY YOU ARE A GREAT FIT** Teamwork is key. You ensure the best service for end users by listening closely and offering optimal solutions. You combine sustainability with practical approaches and always go the extra mile. With a curious mindset, you actively seek improvements and adapt quickly in a dynamic, digital environment. In doing so, you contribute to the organization’s growth and future success. * You are responsible for assisting business mobility users with operational questions about the use of products. * You are responsible for the quality and service level. * Incoming Call Handling: Supportive calls around usage of vehicles, e.g., for maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, etc. * You identify common questions and gaps in processes and make improvement suggestions. * Processing incoming emails: From drivers of lease vehicles and answering supportive inquiries around usage of vehicles, e.g., for maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, etc. * Outbound Call Handling: Appointment organization calls. **WHY THIS JOB IS THE RIGHT ONE FOR YOU** * Private Health Insurance from day one * Free portuguese lessons * Great opportunity to grow quickly within the company * Excellent work opportunity in a dynamic leading multinational company; * Stable work and career progression; * Investment in training (ongoing training) and personal development; * Modern, centrally located buildings with canteen facilities and an excellent publictransportation connection; * Free company events and activities (Free Portuguese classes included) such as :social events, surf lessons, yoga, trekking ... **CONTRACT** * Initial employment contract with a duration of 12 months * Subsequent extension of one more contract for 12 months * Permanent contract after 2 years **SHIFT** 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 07:00 to 17:00\. **HOLIDAYS** Since you will sign a Portuguese employment contract, Portuguese public holidays apply. If you work on a Portuguese public holiday, you will get an extra compensation day that you can spend later, with consent of the project. Your holiday entitlement follows the Portuguese law with 22 days per year (you will collect two days per month that you work with us). **RELOCATION PACKAGE** ***(Please note that this applies only for candidates coming from abroad)*** The relocation package included : * Administrative assistance for all your documentation (tax number, social security, bank account...) * A room in a shared apartment with other colleague of the company, all included (rent \+ utilities water, gas, electricity and internet) * Airport pick\-up * Reimbursement of flight expenses * Yearly paid flight to home destination Job Types: Full\-time, Permanent Pay: 1,150\.00€ \- 1,409\.00€ per month Education: * High school or equivalent (Required) Experience: * Customer Support: 1 year (Preferred) Language: * English (Preferred) * Dutch (Required) Location: * Lisbonne, Distrito de Lisboa (Preferred)