Salesforce Loyalty Expert

Description

Summary: This role involves collaborating with stakeholders to design and implement scalable Salesforce Loyalty Management solutions, translating business needs into technical requirements, and advising on best practices. Highlights: 1. Shape loyalty programs and objectives for a multinational company 2. Translate business concepts into Salesforce Loyalty Management capabilities 3. Advise on Salesforce Loyalty Management best practices and implementations Excelia is a multinational Consulting, Technology and Professional Services company with over 25 years of experience. We provide services in more than 50 countries across Europe, Latin America and the United States from our 10 own offices. Do you have experience as an Salesforce Loyalty Expert and are looking for a new challenge? Then this opportunity is for you! Position: Salesforce Loyalty Expert Location: Maia \| Hybrid – 2 to 3 times per month in the office Main responsibilities: * Collaborate with business stakeholders to understand and shape loyalty program ideas and objectives. * Translate business concepts into scalable Salesforce Loyalty Management capabilities and technical requirements. * Define loyalty program structures including tiers, points models, rewards, campaigns, promotions, and customer journeys. * Advise the business on Salesforce Loyalty Management best practices, limitations, and implementation approaches. * Support discovery workshops, requirement gathering sessions, and solution brainstorming. * Create solution concepts, process flows, and implementation recommendations. Requirements: * 5\+ years of Salesforce experience. * Proven experience with Salesforce Loyalty Management solution design or implementation. * Strong experience in translating business requirements into Salesforce\-based customer loyalty solutions. * Experience leading discovery workshops and working with cross\-functional business stakeholders. * Experience in retail, travel, hospitality, telecom, or customer\-centric industries is preferred. * A successful Salesforce Loyalty Expert combines technical Salesforce expertise with customer engagement strategy experience. * The ideal candidate is customer\-focused, data\-driven, collaborative, and capable of delivering scalable loyalty solutions that enhance customer satisfaction and business growth. If you think you're a good fit, don't hesitate to apply for this opportunity.