German Speaking Customer Advisor

Description

Summary: This role involves providing top-tier, solution-driven customer support to business clients using an advanced Point of Sale (POS) platform. Highlights: 1. Serve as primary contact for business clients using an advanced POS ecosystem 2. Deliver top-tier, solution-driven support 3. Assist clients through various challenges \*\*\* This role is remote within Portugal only\*\*\* Are you fluent in German and currently living in Portugal? Do you have a knack for solving problems, a passion for assisting others, and a desire to work entirely from home? We are seeking a **Remote German\-Speaking Customer Support Specialist** to join our expanding team. In this position, you will provide vital assistance to business owners and merchants utilizing a premier Point of Sale (POS) platform. **Important Note:** This role is entirely remote but restricted exclusively to individuals currently living in Portugal. Relocation assistance is not provided. ### **Role Overview** In this position, you will serve as the primary contact for business clients using an advanced POS ecosystem. Your main objective is to deliver top\-tier, solution\-driven support to keep their daily operations running flawlessly. You will calmly and clearly assist clients through various challenges, including software glitches, transaction errors, and hardware configurations. ### **Key Responsibilities** * **Client Assistance:** Manage incoming requests from German\-speaking B2B customers via phone, email, and digital chat. * **Technical Problem Solving:** Help business owners resolve technical challenges related to POS connectivity, software usage, payment processing, and basic hardware functionality. * **Account Care:** Assist users with account administration, billing questions, and system upgrades. * **Record Keeping:** Document all client communications, technical problems, and solutions precisely within the company CRM. * **Issue Escalation:** Recognize complicated technical problems and forward them to advanced support teams when required. ### **Candidate Profile** **Minimum Qualifications:** * **Languages:** Native or native\-level fluency in German (both written and verbal), paired with solid upper\-intermediate (B2\) English skills for internal training and company communication. * **Residency:** Must already live in Portugal and possess legal working documents (NIF, CRUE/Residency). Applications from outside Portugal cannot be accepted. * **Schedule:** Flexibility to work rotating shifts during standard operating hours. * **Technical Aptitude:** Comfortable adopting new software platforms, managing multiple digital tools simultaneously, and translating technical instructions into simple terms. **Preferred Experience:** * Background in customer care, tech support, or industries like retail and hospitality (where POS systems are common) is beneficial but optional. Comprehensive training is provided! ### **Work Schedule \& Environment** * **Hours:** 40 hours per week (5 days a week, 8 hours per day). * **Service Hours:** Monday through Sunday, between 8:00 AM and 7:00 PM on a rotating roster. * **Setup:** 100% remote within Portugal. * **Equipment:** The company provides and ships all necessary high\-tech hardware directly to your home; you do not need to use your personal computer. ### **Salary \& Benefits** We provide a highly competitive compensation structure for the Portuguese market: * **Base Pay:** €1,100 gross monthly, distributed 14 times per year (including standard summer and winter bonuses). * **Performance Incentives:** Up to €100 gross monthly bonus tied to quality metrics and goals. * **Food Voucher:** €7\.63 net per daily shift, distributed via a dedicated meal card. * **Onboarding:** Comprehensive, fully compensated training to prepare you for the role. * **Advancement:** Clear pathways to transition into quality analysis, training, or leadership positions within a global organization. ### **To Apply** If you match these language skills and are eager to begin a remote career in Portugal, we would love to connect! Please submit your updated CV in either English or German today.