OPERATIONS ASSISTANT

Description

Job Summary: The Operations Assistant ensures a safe and memorable customer experience by managing daily tasks and actively participating in the continuous improvement of processes. Key Highlights: 1. Focus on customer experience and brand culture 2. Opportunity to influence operational improvements 3. Teamwork and public-facing service **The Role: Operations Assistant** * Always be available and properly positioned to assist and ensure a safe and memorable customer experience, upholding the Quake brand and culture; * Perform tasks such as check\-in, ticket sales, shop\/cafeteria sales and inventory management, group reservation management, etc.; * Participate in managing visitor flow to minimize delays and maximize customer experience; * Embrace change positively and identify original, innovative approaches and solutions for short- and long-term challenges; * Together with the operations team and guided by critical thinking, self-assess personal and team performance against key business objectives, and develop ideas for potential improvements at any stage of the visit or process; * Respond proactively to any operational challenges, which may arise at any time, and participate in operational decision-making during crises or incidents. **Qualifications and Skills:** * Fluent in English and Portuguese (**elimination criterion**); * Energy and dynamism; * Passion for public-facing service and teamwork; * Friendly and empathetic personality; * Ability to work well under pressure and in stressful situations; * Organizational skills, attention to detail, and proactive attitude; * Availability to work rotating shifts and on weekends. **Preferred Qualifications:** * Degree in Management, Tourism Management, Hospitality Management, or related fields; * Experience in operations and public-facing service; * Interest\/knowledge of new technologies, audiovisuals, and\/or history; * Numerical aptitude, cash handling ability, and mathematical reasoning; * Fluency in multiple languages.