Description
Job Summary:
Unit manager focused on operations, team management, service quality, stock control, and continuous improvement in the food service industry.
Key Highlights:
1. Leadership and team development in the food service industry.
2. End-to-end operational management of the unit, with a focus on quality and control.
3. Planning ability, problem-solving skills, and results orientation.
**Responsibilities:**
* Ensure the unit operates fully;
* Ensure proper procurement of goods, taking into account sales fluctuations, while guaranteeing availability, brand image, and control over shrinkage and cost of goods;
* Maintain service quality standards;
* Manage supplier orders and weekly production plans;
* Ensure compliance with cleaning standards and occupational health and safety regulations;
* Manage unit maintenance requests;
* Conduct weekly stock control;
* Develop corrective action plans based on HSA, service, presentation, friendliness, administrative, stock, and financial audits;
* Integrate, supervise, train, develop, and motivate teams;
* Understand the work and dynamics of each workstation and be capable of performing those functions;
* Daily shift planning;
* Manage the unit's vacation schedule;
* Prepare weekly schedules based on hourly sales data;
* Recruit and select new staff jointly with the Operations Directorate;
* Align the unit’s variable costs with actual sales performance;
* Anticipate problems;
* Handle customer complaints;
* Evaluate and provide weekly feedback to the team;
* Conduct and analyze monthly inventory and month-end closing;
Candidate Profile:
* Proven, relevant experience in similar roles within the food service industry;
* Proficiency in English (knowledge of additional languages is an advantage);
* Customer orientation;
* Sales orientation;
* Professional appearance and approachability;
* Strong communication and interpersonal skills;
* Leadership capability;
* Sense of responsibility, proactivity, and dynamism;
* Flexibility in working hours;
* Team spirit;
* Stress management ability;
* User-level proficiency in Microsoft Office tools;
Type of Position: Full-time
Work Location: On-site