Customer Engagement Analyst

Description

Job Summary: HMR is seeking a Customer Engagement Analyst for its Customer Success team, focused on supporting pharmaceutical industry clients and ensuring optimal utilization of HMR solutions. Key Highlights: 1. Customer support, including onboarding and training 2. Development of Excel-based analyses and customized reports 3. Hybrid and flexible work arrangement, with training and a collaborative, supportive environment **HMR** is the **healthcare market intelligence company of the ANF Group**, dedicated to transforming data from the pharmaceutical ecosystem into actionable insights for the pharmaceutical industry and other key stakeholders in the sector. Founded in **2009**, HMR operates primarily in **Portugal**, delivering solutions that combine data collection and processing from **pharmacies and hospitals** with **advanced analytics and strategic consulting**. By enabling data-driven decision-making, HMR contributes—indirectly—to improving healthcare outcomes in Portugal. **The Opportunity** HMR seeks to integrate a **Customer Engagement Analyst** into its **Customer Success** team. This role plays a pivotal part in client engagement, ensuring a high-quality customer experience and promoting correct usage of HMR solutions—directly impacting the success of our pharmaceutical industry clients. In this role, you will serve as the primary point of contact for clients—predominantly **middle and top management within the pharmaceutical industry**—collaborating closely with the **Sales** team and various internal departments. Key responsibilities include: * End-to-end customer lifecycle support, including **onboarding** and training; * Promoting proper use of HMR solutions and services; * Identifying business needs and translating them into **clear technical specifications**; * Collaborating with internal teams (e.g., customization, data, quality); * Developing **Excel-based analyses** and **customized reports**; * Progressively autonomous management of a **client portfolio**. **What We Are Looking For** **Education** * Bachelor’s degree or higher in **Pharmaceutical Sciences, Information Management**, or a related field. **Mandatory Requirements** * Proficiency in **MS Office**, especially **Excel**; * Strong ability to **analyze and interpret data**, with a problem-solving orientation aligned to business needs; * Ability to communicate **clearly and effectively**, adapting messaging to diverse audiences; * Organizational skills, rigor, and attention to detail in task execution; * Capacity to work **autonomously**, ensuring effective client and project support; * Sense of responsibility and ability to **manage priorities and expectations**. **Preferred Qualifications** * Prior exposure to or knowledge of **data analysis and visualization tools**; * Familiarity with **Python**, **Data Visualization**, or **Qlik**; * Interest in the **healthcare and pharmaceutical industry**; * Previous experience in client-facing roles, customer success, analytics, or consulting (not mandatory). **What We Offer** * Hybrid and flexible work arrangements; * Structured onboarding training and continuous learning opportunities; * A workplace culture characterized by closeness, knowledge sharing, and mutual support; * Integration into the ANF (National Pharmacies Association) ecosystem; * Involvement in projects with meaningful impact across the healthcare sector.