Customer Support - Dutch - Lisbon

Description

Summary: This role involves managing customer inquiries, investigating issues, resolving problems, and escalating complex cases within established protocols and quality standards. Highlights: 1. Investigate and resolve customer issues effectively and efficiently 2. Active listening and problem-solving in customer interactions 3. Supportive training and guidance in a new workplace Position: Customer Support Location: Lisbon, Portugal Employment type: Full\-time (6 month contract) **DUTIES AND RESPONSIBILITIES:** * Managed both incoming and outgoing customer calls * Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries * Reviewed reported cases within established turnaround times and quality standards * Escalated complex or unresolved issues according to company protocols **REQUIREMENTS:** * Native/fluent in **Dutch** both verbal and written (C2 level). Fluent in English (minimum B2 level) * Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers * Ability to handle stressful situations * Previous Contact Centre or Customer Service experience (preferable) * Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer) * Good and customer\-friendly service * Curious and persistent in solving issues * Organized and can keep a cool head even in stressful situations **BENEFITS:** * Working schedule: Monday \- Sunday, 24/7 rotating shifts * Modern office in a city center with open spaces, easy to access with public transportation * Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace * Support from colleagues with coaching and mentoring opportunities * Health and Wellbeing initiatives * Monthly meal allowance and much more