Financial Technician - Collections

Description

Job Summary: Join a finance team in a multinational company to manage customer portfolios, ensure timely payments, and resolve complaints in a dynamic environment. Key Highlights: 1. Customer portfolio management in a multinational environment 2. Resolution of complaints and account monitoring 3. Dynamic and professional work environment You will join a finance team within a multinational company, where you will manage customer portfolios and ensure adherence to payment deadlines. You will handle complaint resolution and account monitoring in a dynamic and professional environment. Your Responsibilities - Manage customer portfolios in a multinational environment; - Ensure compliance with payment deadlines; - Receive and forward customer complaints to subsidiaries; - Obtain missing accounting information via telephone and email; - Diplomatically and courteously advocate and assert subsidiary positions; - Accurately record all complaints received by telephone or email; - Monitor customer accounts and identify solutions for reported issues; - Build internal and external contact networks. Requirements - Completed secondary education (12th grade); - English proficiency level C1 required for both written and oral communication; - Advanced Excel skills; - Minimum 3 years of experience in collections or a similar role; - Solid knowledge of finance; - Availability for the working schedule from 08:00 to 17:00, Monday to Friday. What We Offer - Base salary: €1500.00; - Meal allowance: €10.46 per working day; - Life insurance and health insurance (for employee and children); - Annual bonus up to one base salary, subject to achievement of company objectives; - Initial on-site training followed by a hybrid work model (2 days remote work, 3 days office-based).