Front Desk Agent (1st Level) | Lisbon

Description

Job Summary: NEYA Hotels is seeking an experienced Front Desk Agent (1st Level) for hotel front office operations, ensuring guest satisfaction and supporting daily operational tasks. Key Highlights: 1. Integration into a solid and expanding hotel group 2. Access to free internal training academy 3. A company committed to sustainability and equal opportunities NEYA Hotels, part of the Largo Tempo Group, is recruiting a Front Desk Agent (1st Level) for Lisbon on a full-time basis. NEYA Hotels is recognized for its commitment to sustainability and sound management practices, holding certifications including LEED Gold, ISO, Biosphere, and Green Key—reflecting its dedication to environmental responsibility, energy efficiency, and sustainable tourism. This opportunity is intended for professionals with experience in hotel reception, customer service, billing, and shift work. **Responsibilities:** Perform cash reconciliation; Provide in-person and telephone customer service; Process guest check-in and check-out; Provide information about local services and amenities; Address and resolve guest issues and requests; Support other duties inherent to the role. **Requirements:** Proven experience in this role; Experience in billing and accounting; Availability to work rotating shifts; Minimum educational qualification: completion of secondary education (12th grade); Ability to work effectively in a team; Strong sense of responsibility, proactivity, and flexibility; Proficiency in both Portuguese and English, written and spoken; Professional appearance. **Offer:** Join a solid and expanding hotel group; Competitive remuneration aligned with the role and proven experience, ranging from €1,075 to €1,200; Access to NEYA Hotels benefits and discounts; Access to benefits and discounts through partner organizations; Free internal training academy; Meal allowance and in-kind meals; Free uniform laundry; An additional vacation day on your birthday; Baby kit for new parents. **Data Processing:** Your CV may be processed using artificial intelligence to match you with the most suitable vacancy. If no immediate match is found, your data may be retained in our database for future opportunities for up to 24 months, unless you submit a new application. Applicants may request access to, correction of, or deletion of their personal data by contacting dpo@largotempo.com. **Equal Opportunities:** NEYA Hotels is committed to sustainability and the United Nations Sustainable Development Goals, promoting equal treatment and equal opportunities for all candidates, regardless of personal circumstances. The company opposes discrimination in all its forms. **Application:** Candidates meeting the stated requirements may apply by submitting their CV, with the subject line “Front Desk Agent (1st Level)”. Only candidates who meet the requirements and are selected during the initial CV screening will be contacted.