At WSA, we help millions of people with hearing loss rediscover the joy of hearing. We believe that hearing unlocks human potential—and that sound is not merely something one hears, but something one feels, shares, and lives—a truly wonderful experience. Guided by this vision, we design and manufacture innovative hearing aids, delivering an exceptional auditory experience to people with hearing loss worldwide. We work closely with customers and partners to ensure these solutions reach as many people as possible. WSA Portugal, headquartered in Carnaxide, is expanding its Customer Service team and seeks a professional with strong customer orientation and attention to detail. The role will primarily focus on order management and the organization, processing, and closure of cases in CRM (Salesforce), ensuring rigorous, proactive, and high-quality B2B service. Key Responsibilities * Receiving, validating, registering, and tracking orders (lead times, stock levels, backorders, shipments) in coordination with the factory. * Opening, categorizing, updating, and closing Cases in Salesforce, ensuring traceability and data accuracy. * Recording and managing Issues to resolution: triage, escalation, follow-up, client communication, and solution validation. * Communicating with clients (hearing centers and partners) via email and telephone. Desired Profile Previous experience in B2B Customer Service and/or order management. Strong organizational skills, attention to detail, and a focus on effectively resolving issues. Excellent written and verbal communication skills, with empathy and assertiveness. Proficiency with digital tools: CRM (Salesforce experience is a plus) and Excel (intermediate level). Team-oriented mindset and ability to collaborate across internal departments. English language proficiency is an advantage. What We Offer: Competitive Salary Package Continuous Training Hybrid Work Model Additional Benefits Social and Psychological Well-being Tools Submit your application directly to pt.rh@wsa.com Job Type: Full-time Benefits: * Meal Card/Ticket * Health Insurance