Spa Coordinator / Spa Manager

Description

Job Summary: We are seeking a professional with experience in team coordination and public-facing roles to assume full responsibility for one of the spa reception desks, with a focus on customer satisfaction and service quality. Key Highlights: 1. Integration into a strong brand with recognized market positioning 2. Progressive professional development plan 3. Excellence-oriented environment with acknowledged autonomy Float In is a *premium* spa concept with three locations in Lisbon. Since 2008, we have distinguished ourselves through the exclusivity of our services — notably flotation therapy — and the technical and human excellence of our massages and wellness experiences. We seek a professional experienced in public-facing roles as well as in team leadership and coordination. This hiring aims to support professional development culminating in future full responsibility for one of the company’s spa reception desks. To succeed in this role, it is essential to maintain a strong focus on customer satisfaction, results, and service quality, demonstrating enthusiasm for hands-on team management and operational problem-solving within a demanding and dynamic environment. ✦ **Key Responsibilities** * **Customer Service and Reception:** Perform front-desk duties related to guiding customers throughout all stages of their spa experience. * **Team Coordination:** Under direct supervision of the Operations Coordinator, manage daily spa operations and coordinate a team of 5–10 members involved daily in those operations. * **Protocol Management:** Be fully familiar with all company procedures and ensure full compliance by the entire team. * **Operational Problem Resolution:** Facilitate resolution of operational issues and report them to Company Coordination. * **Training Support:** After mastering company protocols, actively participate in staff training initiatives. ✦ **Ideal Profile** * Experience in team coordination and direct operational oversight. * Ability to lead with approachability, presence, and assertiveness. * Positive, practical, flexible mindset with strong resilience to daily pressure. * Proficiency in English (mandatory). ✦ **What We Offer** * Integration into a strong brand with recognized market positioning. * Active participation in the brand’s growth. * Excellence-oriented environment with acknowledged autonomy. * Progressive professional development plan. * Attractive remuneration commensurate with demonstrated competencies. ✦ **Applications** If you meet the required criteria, please send your **updated CV (including photograph)** to: **candidaturas@float\-in.pt**, **Subject:** Spa Coordinator / Spa Manager **Employment Type:** Full-time **Location:** Lisbon Employment Type: Full-time Compensation: €1,100.00 – €1,250.00 per month Language: * English (Mandatory) Work Location: On-site