Senior UX Designer

Description

Summary: The User Experience (UX) Designer designs and optimizes user experiences for websites/mobile apps, conducts user research, defines personas and user journeys, and translates insights into design recommendations. Highlights: 1. Design and optimize user experiences for websites and mobile apps 2. Conduct ongoing user research and translate insights into design 3. Collaborate with stakeholders to shape product strategy About the job The User Experience (UX) Designer is responsible for designing and providing the best user experience in a website/ mobile app, define personas and user journeys. To conduct user research on Clients’ needs and behaviours and translate feedback insights into design recommendations to help improve the digital experience to our clients through our complete product and services offering Your Main Activities Are Plan, test and implement new designs and optimize existing ones both on paper and using software applications Propose and create wireframes, visual mock ups and low\-fidelity prototypes incorporating in the design client feedback, usability findings and usage metrics Plan and conduct ongoing user research, remote and on\-site, through client interviews, surveys and usability testing to collect insights on users’ needs, motivations and attitudes Work closely with different stakeholders to identify research topics and define new usage campaigns Document, analyse and present research findings, in a clear and compelling way, and use those to propose high\-impact and actionable insights to improve product’s design and help shape product strategy Present ideas, new designs, research findings and others to a wide range of audiences including senior stakeholders, clients, internal partners and project team members in a way that facilitates meaningful feedback and fosters collaboration Identify and troubleshoot UX problems Understand and design customer journeys, create personas Conduct competitive analysis Measure (track and report) qualitative feedback Profile and Skills to Success Master’s degree in Architecture, Fine Arts and Design From 3 to 4 years of relevant experience in Information Technology or Project Management and Consulting Fluent (C1\) level of English Client focused Ability to manage a project Marketing \- UX and customer journey approach Digital knowledge and Innovation \- Disruptive Innovation Good communication skills (both oral and written) Skills in Microsoft Office (Excel and Powerpoint) Design Thinking \#LI\-Hybrid Why joining BNP Paribas? BNP Paribas, the European leader in banking and financial services in Europe, operates in 64 countries and has nearly 180,000 employees. The Group is structured around three operating divisions. Its business lines cooperate closely, as part of our integrated model, to meet the needs of all our clients in a coordinated manner: Corporate \& Institutional Banking (CIB) , connects corporate clients needing financing and institutional clients looking for investment opportunities; Commercial, Personal Banking \& Services (CPBS) , brings together all the Group’s commercial \& personal banking and several specialised businesses; Investment \& Protection Services (IPS) , combines a unique continuum of products and services across protection, saving, investment and real\-estate. Our presence in Portugal In Portugal since 1985, BNP Paribas today has more than 9\.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value\-added services to various countries where the BNP Paribas Group also operates. Diversity and Inclusion Commitment BNP Paribas´ ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility \- Diversity \& Inclusion strategy, BNP Paribas Portugal is committed to: Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees; Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard. To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society. Remote Working Conditions At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. Commitment towards work/life balance Supporting employees in a hybrid way of working while providing them with the means to maintain a work\-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page . * Please note that only applications submitted in English will be considered. * In case you are selected for this role, further documentation will be requested to support your hiring process.