ITSM Tool Specialist (ServiceNow Developer)

Description

Job Summary: We are seeking an ITSM Tool Specialist to develop and configure ServiceNow solutions, optimize workflows, and integrate external systems, contributing to the continuous improvement of IT services. Key Highlights: 1. Technological leadership and IT excellence 2. ServiceNow solution development and configuration 3. Continuous improvement and ITIL best practices The **Timestamp Group** brings together several leading Portuguese companies in IT solutions and services, united by the principles of excellence and knowledge sharing. We focus on technological leadership, grounded in the quality of our services and technological solutions, supported by continuous training and certification. We are looking for a professional to join our team as an ITSM Tool Specialist, taking responsibility for the development, configuration, integration, and evolution of solutions based on **ServiceNow**. **Responsibilities:** * Develop, configure, and customize solutions on the **ServiceNow** platform according to technical and functional requirements; * Develop scripts using **JavaScript**, including Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions; * Design, implement, and optimize workflows, Flow Designer, and automation processes; * Configure and evolve **ITSM** modules, notably Incident Management, Problem Management, Change Management, Request Management, and Service Catalog; * Participate in the implementation and support of additional modules such as **ITOM** and IT Operations Management; * Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, APIs, and IntegrationHub; * Configure forms, tables, business rules, notifications, service catalogs, SLAs, and dashboards; * Perform analysis, diagnosis, and resolution of incidents and issues related to the platform; * Collaborate with functional, technical, and business teams to identify requirements and design solutions; * Ensure quality, security, performance, and scalability of developed solutions; * Participate in platform maintenance, upgrades, testing, and continuous improvement activities; * Prepare and maintain technical documentation, procedures, and configuration standards; * Apply best practices in development, version control, and application lifecycle management; * Contribute to the adoption of **ITIL** best practices and the continuous improvement of IT service management processes. **Requirements:** * Bachelor’s or Master’s degree in **Computer Engineering**, Information Systems, or a related field; * Between **3 and 5 years of hands-on experience** in ServiceNow development and configuration; * Solid experience in **JavaScript** scripting on the ServiceNow platform; * Knowledge of workflows, Flow Designer, Service Catalog, and process automation; * Proven experience with **ITSM** modules such as Incident, Problem, Change, Request, and Knowledge Management; * Knowledge or experience with additional modules, notably **ITOM**, Discovery, Service Mapping, or Event Management; * Experience developing integrations via **REST APIs**, SOAP, IntegrationHub, or MID Server; * Knowledge of databases, data structures, and web technologies such as HTML, CSS, and JavaScript; * Familiarity with agile methodologies and IT service management practices based on **ITIL**; * Strong analytical and technical problem-solving skills; * Native-level proficiency in **Portuguese**; * Good command of **English**, both spoken and written; * ServiceNow certifications such as Certified System Administrator or Certified Application Developer will be valued. **Profile:** * Sense of responsibility, organization, and autonomy; * Orientation toward quality and continuous improvement; * Strong communication and interpersonal skills with diverse stakeholders; * Ability to translate business requirements into effective technical solutions; * Enthusiasm for teamwork and knowledge sharing; * Proactivity in identifying opportunities for optimization and automation; * Ability to manage priorities and meet deadlines in a dynamic environment; * Willingness to keep up with ServiceNow platform evolution and ITSM technologies. **Benefits for Employees:** * Health insurance; * Flexibility in organizational routines; * Training and certifications; * Employee Support Program across 5 areas, including psychology; * Birthday and tenure gifts; * Monthly Happy Hour; * Benefits Portal featuring attractive offers.