Spa Desk Agent

Description

Summary: This non-management position involves planning spa/salon services, managing reservations, promoting and selling services, and welcoming guests. Highlights: 1. Plan and manage spa/salon services and client reservations. 2. Promote and sell spa/beauty salon services. 3. Welcome guests and deliver unparalleled luxury service. **Additional Information** **Job Number**26083299 **Job Category**Spa **Location**Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Plan services for individual guests or large groups using the spa/beauty salon reservation management software. Call guests to confirm booked services. Respond to guest inquiries regarding available services. Update the reservation/cancellation list throughout the day, inform stakeholders of last-minute changes, and resolve scheduling issues in collaboration with the supervisor/manager. Register guests for appointments, confirm first and last names, and generally guide guests within the spa upon arrival. Promote and sell spa/beauty salon services. Obtain assigned cash drawer and verify accuracy of amounts; ensure sufficient change is available and secure the cash drawer at all times. Process guest payments for spa/beauty salon services and obtain payment authorizations as required. Accept and record cash tips for employees. Balance, record, and deposit revenues with Accounting. Notify Engineering of required maintenance and repair work. Report accidents, injuries, and hazardous working conditions to the manager. Follow and implement all brand policies and procedures; ensure a clean and complete uniform is worn; maintain a neat and professional appearance at all times on property; respect confidentiality when sharing brand- and/or hotel-specific information and protect all company assets. Welcome and receive guests according to brand standards, anticipate and respond to their needs, assist guests with disabilities, and warmly thank guests. Use clear and courteous language in all communications; answer the telephone using appropriate language. Develop positive and constructive professional relationships with peers. Comply with quality requirements and standards. Be accustomed to standing, sitting, and moving for extended periods. Move, lift, carry, pull, and place loads weighing up to 4.5 kilograms independently. Perform all other tasks requested by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education:High school diploma or equivalent. Related Work Experience:Less than one year of related work experience. Supervisory Experience:No supervisory experience. Licenses or Certifications:None *At Marriott International, we are committed to ensuring equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We have created an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We strive to prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* In more than 100 award-winning properties worldwide, The Ritz-Carlton staff creates such exceptional experiences that they remain etched in guests’ memories long after their stay. The brand attracts the finest hospitality talent from around the globe, who continue the tradition of creating unforgettable memories. We believe every person can succeed when given the tools to be creative, caring, and empathetic. Each day, we define the global standard for luxurious, exclusive, and unparalleled service. It is our great pride to offer our guests excellence in comfort and hospitality. Your role will be to ensure that The Ritz-Carlton brand’s standards of excellence are upheld daily, elegantly and thoughtfully. These standards form the foundation of The Ritz-Carlton properties and drive us to exceed expectations every day. It is through these standards—and our belief that our culture contributes to our success—that The Ritz-Carlton has earned its reputation as a world-leading luxury hospitality brand. As a member of our team, you will learn and apply our standards of excellence, including our Employee Promise, Credo, and Service Values. In return, we offer you the opportunity to take pride in your work and your colleagues. By joining The Ritz-Carlton team, you also become part of Marriott International’s portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** purpose to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.