Spa Desk Agent

Description

Position Summary: Coordinate and schedule spa services, manage reservations and payments, and ensure guest satisfaction in a luxury environment. Key Highlights: 1. Manage scheduling of spa and beauty salon services. 2. Process payments and handle transactions accurately. 3. Contribute to the luxury guest experience at The Ritz-Carlton. **Additional Information** **Job Number**26083299 **Job Category**Spa **Location**Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Schedule services for individuals and large groups using the spa or beauty salon reservation software system. Call guests to confirm scheduled services. Respond to questions about available services. Update the reservation and cancellation list throughout the day, notify service providers of last-minute changes, and resolve scheduling issues as needed in coordination with the supervisor or manager. Register guests upon arrival for their appointment, confirm first and last name, and provide general spa orientation upon arrival. Promote and sell spa or beauty salon services. Obtain assigned cash drawer and ensure accuracy of funds, secure necessary change for expected transaction volume, and maintain drawer security at all times. Process guest payments for spa or beauty salon services and obtain payment authorization as required. Accept and record cash tips for employees. Balance, scan, and submit receipts to Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe working conditions to management. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. Greet and acknowledge all guests according to company standards; anticipate and fulfill service needs; thank guests with genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others. Adhere to quality assurance expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Related Work Experience:Less than 1 year of related work experience. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We seek the world’s finest hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are upheld with kindness and attention every day. The Gold Standards form the foundation of The Ritz-Carlton, guiding us to make each day better than the last. Thanks to this foundation—and our belief that culture drives success—The Ritz-Carlton has earned its reputation as the world’s leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards, including the Employee Promise, Credo, and Service Values. Additionally, we promise you the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.