Job Summary: We are seeking a sales- and customer service–passionate professional to lead a team, drive retail operations, and ensure customer satisfaction through an exceptional shopping experience. Key Highlights: 1. A close-knit work environment with constant support from the team and managers. 2. A continuous learning process featuring training and development tools. 3. Autonomy to organize working hours and well-being benefits. Would you like to join a team characterized by closeness, where learning is continuous, where you’ll always receive direct support from your managers, and where you’ll have the opportunity to make a difference in serving our customers? Join Brico Depôt! **What’s it like to work at Brico Depôt?** **We are a team:** We foster strong team spirit and always support one another. You’ll consistently receive support. **You’ll undergo continuous learning:** You’ll never stagnate. We’ll ensure you stay up-to-date and provide you with tools and training (product knowledge, skills, languages) to support your professional and personal growth. **Variety of tasks and challenges:** From serving customers to resolving diverse challenges, you’ll learn something new every day. **Store directors are part of the team:** At Brico Depôt, store directors work closely with colleagues and are always available for conversation whenever needed. Your ideas matter—and you can express them confidently. **You’ll make a difference in serving our customers:** You’ll be responsible for helping people—and you’ll feel great and fulfilled when customers successfully complete their projects. **We value your effort:** Your dedication and hard work will be recognized. You’ll feel valued not only for your achievements but also for your human and professional contributions. At Brico Depôt, we appreciate the talent and passion everyone brings to the team. **You’ll be able to organize your own schedule:** Schedules here are designed to help you make the most of your rest time. We’ll give you the freedom to manage your work—as long as it’s done correctly. **Stability and security:** You’ll enjoy benefits such as health insurance, life insurance, on-site physiotherapy, mental well-being support, and fresh fruit daily. **What will be your mission?** With the goal of making home improvement accessible to everyone, you’ll be the “driving force” behind our retail operations—serving as the reference point for our customers and supporting the Retail Manager to ensure success each day. Your role will be to ensure every customer finds the best solution for their projects or renovations, delivering an unparalleled shopping experience and directly contributing to their satisfaction and loyalty. **How will you accomplish this?** **1. Exceptional Omnichannel Experience:** Deliver high-quality customer service across all areas of our omnichannel model, providing solutions and achieving high satisfaction standards. **2. Customer Service Strategy:** Promote and develop an effective customer service strategy, identifying each customer’s specific needs to deliver personalized advice and foster loyalty. **3. Customer Relationship Support:** Ensure excellent support throughout the entire sales and post-sales process, resolving any incidents related to associated services, quality, warranties, and delivery timelines. **4. Continuous Improvement:** Review customer satisfaction metrics jointly with the manager to implement continuous service improvement initiatives. **5. Incident Management:** Collaborate in managing incidents arising from complaints, ensuring effective and satisfactory resolution for the customer. **6. Team Leadership:** Coordinate the team in daily tasks and supervise performance to ensure objective achievement and efficient store operations. **What are the key success factors at Brico Depôt?** **1. Passion for sales and strong customer relations:** If you’re passionate about sales and enjoy public-facing roles, join us. **2. Excellent communication skills:** Your ability to communicate clearly and effectively will be essential to delivering exceptional customer service. **3. Leadership experience:** Prior experience as a department manager, demonstrating strong leadership and people management competencies. **4. Positivity, energy, and willingness to work collaboratively.** If you’re proactive and constantly seeking ways to grow, you’ll be an excellent hire. **5. Proficiency in computer use.** Familiarity with Word, Excel, and PowerPoint will be valued. We are committed to equal opportunities, diversity, and inclusion, promoting fair, objective, and transparent selection processes. We encourage all qualified candidates to apply—regardless of gender, age, origin, disability, sexual orientation, or gender identity. If this profile matches yours and you wish to work with a team undergoing constant evolution, apply now! We look forward to welcoming you to Brico Depôt!
João Santos
Indeed · HR
João Santos
Indeed · HR
