Internship | Experience Design

Description

Job Summary: Santander is seeking an Experience Design Intern to participate in real-world projects, develop competencies, and contribute to simpler, more human, and more relevant experiences. Key Highlights: 1. Participation in real-world projects with impact on customer experience. 2. Development of competencies in research, service design, and UX. 3. Collaboration with multidisciplinary teams on innovative solutions. Internship \| Experience Design Country: Portugal **START HERE** Santander (www.santander.com) is evolving from **a globally impactful brand** into a **technology-driven organization**, and our people are at the heart of this journey. **Together**, we are leading a **customer-centric transformation**, one that values **critical thinking, innovation, and the courage to challenge what is possible.** This is more than a strategic shift—it is an opportunity for motivated individuals to grow, learn, and make a real difference. **Our mission is to help more people and businesses thrive.** We have adopted a robust risk culture, and all our people, at every level, play an active and responsible role in risk management. You will have the opportunity to apply academic knowledge in practice within Santander. You will be supported throughout your learning journey by a mentor and the team to which you are assigned. **YOUR IMPACT** The Experience Design area of Banco Santander Portugal is looking for an **Experience Design Intern for Lisbon**. As an **Experience Design Intern**, you will have the opportunity to participate in real-world projects that directly impact Santander customers’ experiences. You will join a team that combines Research, Service Design, and Product Design to understand problems, identify opportunities, and design solutions that deliver value to customers and the business. Throughout the internship, you will develop competencies in research, service design, user experience, prototyping, and multidisciplinary collaboration—contributing to the creation of simpler, more human, and more relevant experiences. **To succeed in this role, you will:** * Participate in customer and user research activities, helping to identify needs, behaviors, and improvement opportunities; * Support the analysis and synthesis of insights that inform customer-centric decisions; * Collaborate on designing and improving omnichannel journeys, services, and experiences; * Contribute to creating wireframes, user flows, and prototypes of digital solutions; * Support ideation sessions, co-creation, and design thinking workshops; * Work alongside multidisciplinary teams to transform challenges into simple, intuitive, and relevant solutions; * Help promote an increasingly customer-centric culture within the organization. **ACADEMIC QUALIFICATIONS** * Bachelor’s or Master’s degree in Design, Product Design, UX/UI Design, Interaction Design, Service Design, Psychology, Sociology, Anthropology, Management, Economics, Marketing, Communications, or related fields; * Additional training in UX, Service Design, Product Design, Design Thinking, or Research is valued. **EXPERIENCE** * Involvement in academic or extracurricular projects related to Design, Research, Customer Experience, or Innovation (Preferred) * Interest in user-centered methodologies and solving complex problems (Mandatory) **KNOWLEDGE AND COMPETENCIES** * Interest in User-Centered Design and Customer Experience; * Basic knowledge of UX, UI, and Interaction Design; * Familiarity with design and prototyping tools, especially Figma; * Interest in user research and research methodologies; * Basic knowledge of information architecture, flow design, and prototyping; * Familiarity with collaborative tools such as Miro or FigJam is valued. **LANGUAGES** * Portuguese (mandatory) * English (mandatory) * Spanish (preferred) **WHAT WE LOOK FOR IN YOU** * Curiosity and eagerness to learn; * Empathy and ability to understand diverse perspectives; * Critical thinking and problem-solving ability; * Strong communication and collaboration skills; * Proactivity and sense of responsibility; * Organization and attention to detail; * Genuine interest in creating better experiences for customers and users. **LOCAL COMPLIANCE** Santander proudly promotes equal opportunities regardless of age, gender, disability, marital status, race, religion, or sexual orientation. We commit to providing an inclusive and accessible application process for all candidates. WHAT TO DO NEXT If you believe this role matches your interests, apply now. **Ready to take the next step in your journey?**