###### **WORKPLACE:** **Lisbon (On\-Site)** ###### **PROFILE:** * Academic qualifications at the 12th grade level; * Over 4 years of professional experience in technical support roles; * Proven experience in first\- and second\-line technical support, both onsite and remote; * Experience in troubleshooting software, hardware, and network issues; * Strong knowledge of Microsoft systems (Windows, Office 365\); * Proficiency in Azure AD and Active Directory (creation of internal and external users and correct license assignment); * Experience with Intune Administration (device management); * Ability to prepare computers using Autopilot and to install and configure printers (Print Server); * Experience in ticket management and resolution (ServiceNow); * Fluency in English; * Strong analytical, troubleshooting, and problem\-solving skills; * Enjoyment of teamwork and strong interpersonal skills; * Good organizational skills and ability to manage priorities; * Strong sense of responsibility, proactivity, and autonomy. ###### **WORK WITH US:** * With more than 30 years of experience, Rumos has a team of professionals specialized in IT; * At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity; * Rumos consultants have access to a certified training plan, which offers a constant update of technical skills; * Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.