Network Support Engineer

Description

Job Summary: We are seeking a Network Support Engineer (Level 2) to provide operational support and monitor network environments, ensuring stability and excellence. Key Highlights: 1. Operational support and network monitoring 2. Standard incident diagnosis and resolution 3. Support for senior network engineers **About Us:** At Sourcing Trust, we are committed to delivering innovative, reliable, and customized technology solutions that empower businesses to thrive in a rapidly evolving digital landscape. Focused on excellence, integrity, and collaboration, we build lasting partnerships by understanding the unique needs of each client and providing specialized support across all stages. Our team is dedicated to fostering a positive and inclusive workplace where every employee's contribution is valued, encouraging continuous growth, learning, and shared success. Join us and become part of a passionate organization driven by innovation and excellence. **About the Role:** We are seeking a **Network Support Engineer (Level 2)** to join a team responsible for operational support and monitoring of network environments. The candidate will be primarily responsible for executing first-line operational activities, including monitoring, initial diagnosis, and resolution of standard incidents according to defined procedures. This role requires foundational networking knowledge, analytical ability, and operational discipline to ensure proper ticket handling, documentation updates, and appropriate escalation of situations exceeding existing procedures. The candidate will also support senior network engineers in daily operations, contributing to service stability and infrastructure environment maintenance. **Requirements:** * Minimum of **2 years of professional experience in network support**, matching a **Level 2** profile; * Experience in network monitoring and execution of first-line operational activities; * Knowledge of basic diagnosis and troubleshooting using runbooks and defined procedures; * Ability to handle standard incidents and correctly escalate non-standard situations; * Experience supporting equipment replacement, installation, and network device diagnostics; * Knowledge of ticket updating and management, inventory, configurations, and technical documentation; * Ability to support senior engineering teams in daily infrastructure operations. **Preferred Certifications (or equivalent experience):** * **CompTIA Network+** certification or equivalent experience; * **Cisco Certified Technician (CCT)** certification; * **ITIL Foundation** certification. Work Location: Hybrid remote work based in Lisbon