Receptionist

Description

Job Summary: We are seeking a Receptionist to provide in-person customer service, manage customer data, schedule appointments, and handle billing—with an emphasis on empathy and organization. Key Highlights: 1. In-person customer service with empathy and availability 2. Management and updating of customer data in the system 3. Scheduling of consultations, examinations, and medical procedures We are currently recruiting a Receptionist for Clínica Lusíadas Oriente. **Desired Profile:** Academic qualifications equivalent to completion of secondary education (12th grade) (mandatory); Professional experience in reception within the healthcare sector is valued; Proficiency in English, both written and spoken; Availability for rotating shifts (night work, weekends, and holidays). **Main Responsibilities:** Provide in-person customer service, demonstrating empathy and willingness to assist customers; Ensure accurate identification, entry, and updating of customers’ personal data in the computer system; Correctly schedule consultations, examinations, or medical procedures; Ensure billing for services rendered by customers and issue payments according to agreements with insurance providers; Accurately perform daily cash register closing; Manage emails and pending tasks, ensuring proper prioritization; Demonstrate ability to respond effectively to customer complaints. **Benefits of Being Lusíadas:** Birthday day off; Health insurance for the employee; Continuous training and internal mobility – Lusíadas Academy \| Knowledge Center; Your Baby Matters \| Maternity kit; Back-to-school and Christmas support; Lusíadas Club Benefits \| Exclusive discounts; Family insurance and special conditions for dependents; Support for employees’ children with special needs – Lusíadas em Família. At Grupo Lusíadas Saúde, we foster an inclusive and diverse environment where differences are valued and equal opportunities are guaranteed for all individuals, regardless of identity, origin, or condition.