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Summary: This role involves designing and delivering end-to-end automated processes on the Celonis platform to resolve customer cases without human intervention, bringing engineering rigor into a business team. Highlights: 1. Design and deliver end-to-end automated processes on the Celonis platform 2. Bring engineering rigour into a business team for AI-driven resolution 3. Own and ship production solutions handling transactions at scale **City:** Lisbon **Department:** Customer Service **Recruiter:** Tetiana Bykutina At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech\-driven approach to making travel more accessible, sustainable, and affordable. Flix is reshaping how customers get help, moving towards AI\-driven resolution across every channel, language, and market. As a **Process Intelligence \& Automation Engineer(m/f/d)**, you turn that ambition into running systems: you design and deliver end\-to\-end automated processes on the Celonis platform that resolve real customer cases without human intervention, for millions of passengers. You bring engineering rigour into a business team. You translate business requirements into data models, pipelines, and automations fast, you own what you ship in production, and you are comfortable being the most technical person in the room. **About the Role** * **Data integration and modelling:** identify the source\-system tables and fields that need to be brought into Celonis; build and maintain the extractions, transformations (ETL) and Celonis data models for each Customer Service process, spanning ticketing, order management, and payment/refund data. * **Automation development:** design, build, and operate production automations on the Celonis platform (Action Flows and Process Orchestrator) that execute real customer outcomes (e.g. end\-to\-end refund handling), including API calls into Flix backend systems and integrations with AI\-driven customer contact channels (chatbot, voicebot). * **Reliability and guardrails:** your automations move real money; build for scalability, error handling, monitoring, auditability, and safe rollout of changes. * **Insourcing and takeover:** take over data models and automation logic built by an external implementation partner (reverse\-engineer, document, harden, and extend them as the in\-house owner). * **Collaboration:** work daily with business users who own rules and business logic, the Data Analyst who owns dashboards and process mining, and IT engineering who own system integrations, security, and scalability. * **Documentation:** document all technical and data requirements and all ETL and automation work to Centre of Excellence standards, so nothing you build depends on you being in the room. **About You** * **Automation platform experience:** 3\+ years hands\-on building production automations on process orchestration or automation platforms; Celonis is a strong plus (Data Integration, PQL, Knowledge Models, Action Flows, Process Orchestrator); strong experience with platforms such as n8n, Camunda, UiPath, Power Automate, or Make is also relevant. We care about proven end\-to\-end delivery, not certifications. * **Production ownership at scale:** you have owned and shipped solutions handling transactions at scale (1M\+ annually) and can talk concretely about what broke and how you fixed it * **Data fundamentals:** working SQL and data modelling basics; you understand how to identify a correct case ID, control grain in joins, and validate a data model against its sources. Scripting (Python or similar) is a plus but not required (you are comfortable using AI tooling to fill gaps here). * **Enterprise systems and integration literacy:** solid understanding of how core operational systems work — CRM, ticketing, order management, and ERP — including their data structures, process flows, and the business logic they enforce. Equally, you are fluent in how these systems integrate: REST and SOAP APIs, authentication mechanisms, webhooks, rate limits, and data exchange formats (JSON, XML). You can independently read API documentation, navigate integration patterns, and reason about data flow across system boundaries. * **Hybrid profile:** you thrive in a roughly 70/30 technical\-business role: you sit inside the business, gather requirements yourself, and can explain and defend technical decisions to non\-technical stakeholders. * **Communication:** clear written documentation and communication in English; you leave behind artefacts other people can pick up. * **Conversational automation experience:** hands\-on experience connecting automated workflows to chatbot or voicebot platforms is a plus. We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! **What We Offer** * **Travel perks**: 12 free Flix vouchers \+ 12 discount vouchers for friends \& family. * **Work from (M)Anywhere**: Depending on your role, work from another location for up to 60 days per year. * **Hybrid work model**: We are an office\-first company, but we offer flexibility to balance work and life. * **Wellbeing support**: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. * **Learning \& Development**: Take advantage of language classes, training courses, and expert\-led sessions to grow your skills. * **Mentoring Program**: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, **Why Join Flix?** At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture \- giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!
