Application Support Engineer

Description

Summary: Fyld is seeking an experienced Application Support Engineer to ensure the reliability, stability, and availability of business-critical applications within a team that values innovation and growth. Highlights: 1. Opportunity to build real, scalable, and high-quality technology solutions 2. Join a collaborative team challenged to innovate, collaborate, and grow 3. Access to continuous training and certifications **Fyld is hiring: Application Support Engineer** ================================================ At Fyld, we believe the future is built with people, technology, and strong values. We are a Portuguese consulting company that operates with transparency, respect, and a focus on everyone’s growth. Here, every project is an opportunity to build real, scalable, and high\-quality technology solutions. Our philosophy? **Code for Big Solutions** — because we don’t just build software to make things work, we build solutions that create real impact. We’re looking for an experienced **Application Support Engineer** with strong troubleshooting skills and a passion for keeping business\-critical applications reliable, stable and available. By joining Fyld, you’ll be part of a team where every member is challenged to innovate, collaborate and grow. ### **Your Profile:** * Degree in **Computer Science, Information Technology, Software Engineering**, or a related field * Minimum of **3 years of professional experience** in Application Support, Production Support, Application Operations or a similar role * Professional experience supporting **business\-critical applications in production environments** * Strong experience in **incident management, troubleshooting and root cause analysis** * Good knowledge of **SQL** and experience querying relational databases * Experience analysing **application logs, errors and system behaviour** * Experience working with **REST APIs and integrations** * Familiarity with **ITSM processes**, including incident, problem and change management * Experience with ticketing and service management tools such as **ServiceNow, Jira or similar** * Ability to investigate technical issues across **application, database and infrastructure layers** * Experience with **application monitoring and alerting tools** * Good understanding of **software releases, deployments and production environments** * Experience working with development teams to identify and resolve application defects * Ability to document incidents, solutions, known errors and operational procedures * Good understanding of **Linux and/or Windows environments** * Good knowledge of **Git and version control practices** * Strong analytical and problem\-solving skills * Ability to work under pressure and manage incidents according to defined priorities and SLAs * Ability to work effectively in **Agile and/or ITIL\-based environments** * Fluency in **English** ### **Nice to Have:** * Experience with **Python, PowerShell or Bash scripting** * Familiarity with **Docker and containerised applications** * Experience with **cloud platforms** such as AWS, Azure or GCP * Knowledge of **CI/CD pipelines and deployment automation** * Experience with monitoring and observability tools such as **Grafana, Prometheus, ELK or similar** * ITIL certification * Experience with **high\-availability or 24/7 production environments** ### **Our Values:** * Critical thinking and autonomy * Focus on meaningful solutions and real results * Respect, transparency, and continuous growth ### **What you'll find at Fyld:** * A collaborative team that values individual progress * Access to continuous training and certifications * A culture of proximity, respect, and recognition * Challenging, purpose\-driven projects where your expertise as an **Application Support Engineer** has real impact **Want to be part of it? Send your CV to** **join@fyld.pt** **Fyld. Code for what really matters.** 1JX2hBQSw8