Summary: Seeking an Application Support Engineer to analyze, troubleshoot, and resolve application incidents and issues, ensuring smooth business operations. Highlights: 1. Focus on people-first culture and professional development 2. Continuous professional development and comprehensive career plan 3. Engage in application support, IT support, or production support roles With just over 8 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service: * Strategy (Outsourcing, Team as a Service, Tech Academies); * R\&D (Bootcamps, POC, Tech Lab); * Nearshore. In ADENTIS, we focus on PEOPLE. This is our emotional salary: * Great Work\-Life balance; * Very flexible organizational routine; * Health benefits (for you and your family); * Team Building activities; * Over 300 protocols to offer you great discounts in different areas; * Continuous professional development sponsored by our Training and Certification Department; * Regular feedback on your performance through a personalized plan; * Comprehensive career plan and progression involving assertive performance reviews. **IMPORTANT:** Fluency in Portuguese (spoken and written) and legal authorization to work in Portugal are required. **You must have:** * Previous experience in **Application Support, IT Support, or Production Support** roles; * Good understanding of **business applications and systems;** * Ability to analyze, troubleshoot, and resolve **application incidents and issues;** * Experience working with **ticketing tools** (ServiceNow, Jira, Remedy, etc.); * Basic knowledge of **databases and SQL** for data analysis and troubleshooting; * Familiarity with **Linux/Unix and/or Windows environments;** * Understanding of **ITIL processes** (Incident, Problem, Change Management); * Strong communication skills and ability to interact with technical and non\-technical users; * Good level of **English and French** (spoken and written); * Ability to work in shifts or on\-call, when required. If you want to be part of a real People First organization, apply now! We walk with you! REF: OPO.ARO.ASE *At Adentis we defend equality and value diversity. We create a safe, diverse environment where opportunities are equal for all employees!* *We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit.* *All candidates with skills for the position are welcome!* Apply here Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/511853/application\-support\-engineer