Job Summary: We are seeking a professional to join our Technical Support team, responsible for bridging internal teams and the product, ensuring follow-up and resolution of complex issues in solution development. Key Highlights: 1. Integration into a fast-growing technology company 2. Direct impact on product development and evolution 3. Collaborative environment focused on quality and learning **Description:** ---------------- At **lluni**, we believe each person brings something unique. We are driven by commitment, closeness, and the ambition to create experiences that strengthen trust-based relationships with our teams and product. If you possess critical and analytical thinking, are problem-solving oriented, passionate about development and software, we want to meet you. **The Challenge** You will join the Technical Support team within a fast-growing technology company. Your mission will be to bridge internal teams and our product, ensuring effective, analytical, and problem-resolution-oriented follow-up for complex issues arising during the development of our solutions. **Your Day-to-Day Responsibilities** * Actively collaborate with Product and Development teams to resolve incidents and propose improvements. * Analyze system logs, execute complex SQL queries, and interpret JSON/XML data. * Diagnose root causes and propose well-founded solutions, ensuring effective and high-quality follow-up. * Advanced workflow (WF) configuration. * Document technical processes and contribute to evolving internal support best practices. **What We Offer** * Integration into a fast-growing technology company * Direct impact on product development and evolution * Collaborative environment with a sustainable pace and focus on quality * Culture of closeness, learning, and appreciation of people **Your First 30 Days** During your first 30 days, you will immerse yourself in **lluni**’s culture, product, and team. You will undergo a structured onboarding process, with close mentoring and exposure to various departments across the company. You will work side-by-side with more experienced colleagues to understand the product, customers, and standards for quality and technical analysis in second-line support. Gradually, you will begin analyzing and managing real requests, applying problem-diagnosis methodologies, documenting solutions, and proposing improvements. You will gain autonomy sustainably, contributing early on to a more consistent, analytical, and customer-centric technical support experience. **Requirements:** ----------------- **Who We Are Looking For** * Technical or Higher Education in Computer Engineering or a related field. * Experience in second-line technical support for software products. * Proficiency in SQL, JSON, and XML. * Proficiency in Microsoft Excel. * Knowledge of C# and VB.NET. * Analytical thinking and ability to solve complex problems in a structured manner. * Strong communication skills and a collaborative mindset when working with internal teams.