Receptionist

Description

Job Summary: We are seeking a Receptionist to join our team, responsible for delivering a memorable guest experience, managing reservations, and supporting breakfast and bar operations. Key Highlights: 1. Join the team of the iconic 1877 Estrela Palace in Aveiro. 2. Opportunity to deliver a memorable experience to guests. 3. Dynamic and proactive work in a customer service environment. The iconic 1877 Estrela Palace, located in the heart of Aveiro, is a unique building dating back to the 17th century and features 8 exclusive rooms. We are looking for a Receptionist (M/F) to join our team. Requirements/Competencies: \- Minimum education: Secondary School \- Technological/Professional; \- Tourism-related education (preferred); \- Proven experience in this role (preferred); \- Language proficiency in both written and spoken forms (English and one additional language mandatory); \- Professional appearance; \- Interpersonal and customer service skills; \- Organizational ability; \- Dynamism/Proactivity; \- Attention to detail; \- Responsibility and problem-solving capability; \- Teamwork ability; \- PROTEL knowledge (preferred); \- Availability and flexibility in working hours \- willingness to work rotating shifts (including night shifts on nights off), weekends, and holidays. Responsibilities: · Guest reception and provision of necessary information to ensure a memorable experience; · Completion of front desk check\-list; · Reservation management: emails, pre\-bookings, cancellations; · Support for breakfast and bar operations. Type of position: Full\-time