1st Line Support

Description

Job Summary: We are looking for a colleague with experience in Help Desk/Service Desk to provide remote IT support to end users and manage tickets. Key Highlights: 1. Integration into an experienced and ambitious team 2. Continuous training and career development opportunities 3. Innovative culture focused on technology **1st Line Support** Milestone is seeking a colleague with Help Desk/Service Desk experience for the role of 1st Line Support to join a client in the Telecommunications sector. **What we value:** · Professional experience in technical support helpdesk lines, exceeding 1 year; · Experience with MS Windows 10 and 11, Chrome OS, and Active Directory (AD); · Strong analytical and objective problem-solving skills; · Ability to innovate and continuously evolve; · Availability for shift work between 7 a.m. and 11 p.m., 7 days per week; · Fluent English; · Work model: On-site; · Workplace: Porto. **Your mission:** · Provide remote IT support to end users, responding to requests received through various intake channels (voice, email, ITSM, etc.). · Ensure the process of logging, categorizing, troubleshooting/resolving, or escalating tickets to other teams according to defined procedures. · Document all activities and interactions performed in the ITSM tool during request handling. · Develop technical procedures. · Update tickets with details of actions taken/verified. · Update the asset register for intervened equipment. · Join an integrated IT services area covering Networking and Security, collaborating with organizations to revolutionize their technological infrastructure and digital capabilities. · Contribute to the development of managed services offerings, NOC (Network Operations Center) and SOC (Security Operations Center), customized solution design and delivery, implementation, auditing, technological consulting, and application integration. **What you will find:** * Top-ranked happiest company in Portugal, according to the Happiness Works Portugal 2025 study. * People’s Choice award, Wellbeing Awards 2025. * A people-centered management strategy focused on employee wellbeing; * Integration into an experienced and ambitious team; · Continuous training and career development opportunities; · Competitive remuneration aligned with responsibilities; · Innovative culture focused on technology. If this resonates with you, please share your **CV** via email **\*** jobs.technology@milestone.pt \* referencing MLST1LS08420260428\. "Tomorrow is made of everything we are made of and we can't wait to take you there!" Employment type: Full-time Work location: On-site