Fleet Support

Description

Job Summary: This role involves welcoming customers, managing car rental processes, suggesting additional services, and resolving client inquiries within a leading automotive group. Key Highlights: 1. Integration into a solid and credible group with growth-oriented projects 2. Professional and personal training and development 3. Real opportunity for career advancement **.buttontext1c2d16bbe03c4774 a{ border:** 1px solid transparent; } .buttontext1c2d16bbe03c4774 a: focus{ border: 1px dashed \#5a5a59 !important; outline: none !important; } A centenary reference in the automotive and mobility sector, Grupo JAP represents 15 automotive brands across more than 60 sales and repair locations under CARBY, owns MATRIZAUTO (the country's largest megastore for semi-new and used vehicles), and holds the master franchise for SIXT rent-a-car in Portugal. Nationally, it is also a benchmark in the agricultural and industrial machinery and material handling equipment market, through Entreposto Máquinas—the official representative of over 10 brands in this sector. In Africa, the Group operates in Angola, Kenya, Uganda, and Tanzania, where it is an expanding force in the heavy vehicle (MAN) and agricultural and industrial machinery markets. In Mozambique, under the Entreposto brand, it is a reference provider of mobility solutions—including light and heavy vehicles, agricultural and industrial machinery, and related services. Joining the JAP universe means committing to evolution and diversity across markets, customers, geographies, people, and teams. If you seek an attractive professional challenge, this project is for you! Fleet Support Responsibilities Welcome and assist customers—both those with and without prior reservations—provide information on vehicle rental procedures, and complete customer check-in, including recording payment-related information and providing rate details; Analyze customer reservations and needs to suggest additional services, products, and upgrades aligned with customer requirements—contributing to customer satisfaction and increased sales; Complete customer check-out, including recording relevant information and requesting feedback via the satisfaction survey; Prepare quotations requested by customers, based on analysis of their needs and vehicle availability; Handle complaints via email correspondence; Perform other duties not explicitly listed above, as required to achieve objectives and ensure the smooth operation of Sixt. Profile * Minimum mandatory education level (12th grade); * Prior professional experience in sales—and preferably in customer-facing roles; * English language proficiency; * Proficiency in computer tools; * Computer literacy at the level of Microsoft Office applications; * Availability to work rotating shifts; * Valid Category B driving license. We Offer Integration into a solid and credible group, currently implementing multiple growth initiatives; Training and opportunities for professional and personal development; A genuine opportunity for career advancement, aligned with performance and demonstrated competencies; Attractive working conditions and social benefits (Health Insurance and Life Insurance).