Customer Operations Analyst

Description

Summary: EDP is seeking a Customer Operations Analyst to monitor processes, analyze data exceptions, identify improvements, and develop algorithms in a dynamic energy environment. Highlights: 1. Opportunity to drive energy transition with a global renewable energy leader 2. Collaborative and inclusive environment with focus on employee development 3. Engage in complex data analysis and algorithmic development Location: Lisboa \- Portugal Salary: Competitive Type: Permanent Main Industry: Search Information Technology Jobs Advertiser: EDP Energias de Portugal S.A. Job ID: 133015024 Company: EDP Energias de Portugal S.A. Posted On: 23 May 2026 We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all\-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow. EDP is looking for a Customer Operations Analyst. What you will do: * Monitor validation and provisioning processes to ensure data accuracy and consistency \-Analyze exceptions and identify anomalous patterns in energy data, classifying and categorizing scenarios\- Identify opportunities to improve existing processes and procedures * Develop algorithms to support the team's business operations Employment type: Full\-Time Work site: Hybrid Model What are we looking for type\="disc"\- * Strong analytical skills, with the ability to interpret complex datasets and identify patterns, anomalies, and root causes * Experience working with data validation, data quality, or operational processes (preferably in data\-intensive environments) * Proficiency in data analysis tools and programming languages (e.g., Python, SQL, or similar) * Ability to develop and implement algorithms or automated solutions to support business operations * Problem\-solving mindset, with a proactive approach to identifying inefficiencies and improvement opportunities * High attention to detail and commitment to data accuracy and consistency * Experience in the energy sector or familiarity with energy data processes * Ability to work collaboratively within a team\-oriented environment * Autonomy and ownership of tasks, with a results\-driven mindset More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose. Equal opportunities for all Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group. Need more reasons ? As a top employer we: style\="list\-style\-type:disc"\- * Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision\-making; * Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits; * Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility; Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent: style\="list\-style\-type:disc"\- * Top employer certification by Top Employers Institute * Part of the Bloomberg Gender\-Equality Index * Global certification as a family\-responsible company by Fundación Másfamília * Top 100 Workplaces by Houston Chronicle Discover our tips to enhance your performance during the recruitment process and apply until 31/05/2026 if you think you are the right fit for this opportunity.