Rental Service Agent

Description

Job Summary: The Rental Service Agent is a Customer Experience Ambassador and Sales Specialist, essential to ensuring customer satisfaction in both camper van rentals and purchases. Key Highlights: 1. Dual role: Customer Experience Ambassador and Sales Specialist 2. Practical, customer-centric role involving service delivery and product presentation 3. Opportunities for career progression in Rental, Sales, Operations, or Support **ABOUT US** Indie Campers is a global leader in road-trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and motorhomes. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while driving business results. The **Rental Service Agent** fulfills a dual function: * Customer Experience Ambassador for reservations * Sales Specialist for demonstrations and conversion of motorhome purchases This position is critical to ensuring customers leave satisfied—whether beginning a rental journey or purchasing their future motorhome. **THE ROLE** The **Rental Service Agent** handles all rental operations with direct customer contact and delivers professional motorhome demonstrations to convert leads into buyers. This is a practical, customer-centric role combining service delivery, product presentation, operational execution, and commercial follow-up. Whether in rental or sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards. **WHERE WILL YOU WORK?** * **Customer Service & Operations:** Conduct check-ins/check-outs, briefings, and provide continuous support during rentals. Handle critical situations and emergencies with empathy. * **Sales Demonstrations & Customer Engagement:** Prepare and deliver motorhome demonstrations, presenting features, specifications, and adapting to customer needs. Ensure efficient handovers and complete documentation. * **Sales Conversion & Lead Management:** Track leads, demonstrations, and follow-ups in CRM. Convert rental customers into sales opportunities and support the RV Sales District and City Lead in achieving targets. * **Product Knowledge & Technical Support:** Maintain up-to-date knowledge of Indie Campers’ motorhome models and conduct basic system demonstrations (lighting, gas, etc.). Diagnose issues and escalate when necessary. **WHO ARE WE LOOKING FOR?** * Required: 1–3 years of experience in customer service, sales, hospitality, car rental, or the automotive industry * Required: Strong communication and customer interaction skills * Required: Ability to understand and explain vehicle/motorhome technical systems * Required: Practical, adaptable, and solution-oriented mindset under pressure * Preferred: Experience with CRM tools * Required: Experience with rental management systems * Preferred: Familiarity with digital sales software * Required: Organized, detail-oriented, and proactive in managing customers or leads * Required: Valid driver’s license (Category B) * Required: English proficiency; local language proficiency preferred (where applicable) **PHYSICAL AND OPERATIONAL REQUIREMENTS** * Required: Ability to stand, walk, and move around the facility for extended periods * Required: Ability to lift or carry light to moderate loads (10–15 kg) * Required: Comfort working outdoors in varying weather conditions * Required: Availability to work weekends, holidays, and peak demand periods * Required: Ability to interact calmly and professionally with customers in varied emotional states (enthusiastic, stressed, confused) **THE INDIE COMMITMENT** * Competitive base salary and commission structure * Training in sales, product knowledge, customer service, and motorhome technical systems * Opportunities for career progression in Rental, Sales, Operations, or Support * Travel benefits and access to the Indie Campers fleet * Dynamic, multicultural work environment **Are you Ready to Go Indie?**