Rental Service Agent

Description

Job Summary: The Rental Service Agent serves as both a customer experience ambassador and a sales expert, ensuring satisfaction in both camper van rentals and purchases. Key Highlights: 1. Dual role: customer experience ambassador and sales expert 2. Practical and customer-centric role 3. Opportunities for advancement across multiple areas **ABOUT US** Indie Campers is a global leader in road travel, offering thousands of customers the freedom to explore the world in fully equipped camper vans and motorhomes. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while driving business results. The **Rental Service Agent** fulfills a dual role: * Customer Experience Ambassador for reservations * Sales Expert for demonstrations and conversion to motorhome purchases This position is essential to ensuring customers leave satisfied—whether beginning a rental journey or purchasing their future motorhome. **THE ROLE** The **Rental Service Agent** handles all rental operations with direct customer contact and delivers professional motorhome demonstrations to convert leads into buyers. This is a practical, customer-focused role combining service delivery, product presentation, operational execution, and commercial follow-up. In both rentals and sales, this role ensures every vehicle, every interaction, and every moment with the customer reflects Indie Campers’ high standards. **WHERE WILL YOU WORK?** * **Customer Service & Operations:** Conduct check-ins/check-outs, briefings, and provide continuous support throughout the rental period. Manage critical situations and emergencies with empathy. * **Sales Demonstrations & Customer Engagement:** Prepare and conduct motorhome demonstrations, presenting features, specifications, and adapting to customer needs. Ensure efficient handovers and complete documentation. * **Sales Conversion & Lead Management:** Track leads, demonstrations, and follow-ups in CRM. Convert rental customers into sales opportunities and support the RV Sales District and City Lead in achieving targets. * **Product Knowledge & Technical Support:** Maintain up-to-date knowledge of Indie Campers’ motorhome models and perform basic system demonstrations (lighting, gas, etc.). Diagnose issues and escalate when necessary. **WHO ARE WE LOOKING FOR?** * Required: 1–3 years of experience in customer service, sales, hospitality, car rental, or the automotive industry * Required: Strong communication and customer interaction skills * Required: Ability to understand and explain vehicle/motorhome technical systems * Required: Practical, adaptable, and solution-oriented mindset under pressure * Preferred: Experience with CRM tools * Required: Experience with rental management systems * Preferred: Familiarity with digital sales software * Required: Organized, detail-oriented, and proactive in managing customers or leads * Required: Valid driver’s license (Category B) * Required: English; local language proficiency is preferred (where applicable) **PHYSICAL AND OPERATIONAL REQUIREMENTS** * Required: Ability to stand, walk, and move around the facility for extended periods * Required: Ability to lift or carry light to moderate loads (10–15 kg) * Required: Comfort working outdoors under varying weather conditions * Required: Availability to work weekends, holidays, and peak demand periods * Required: Ability to calmly and professionally handle customers in varied emotional states (enthusiastic, stressed, confused) **THE INDIE COMMITMENT** * Competitive salary and commission structure * Training in sales, product knowledge, customer service, and motorhome technical systems * Opportunities for advancement in Rental, Sales, Operations, or Support * Travel benefits and access to the Indie Campers fleet * Dynamic and multicultural work environment **Are you Ready to Go Indie?