Guest Experience Expert

Description

Summary: This role involves creating unique and memorable experiences for guests by addressing their needs and ensuring the smooth progression of their stay. Highlights: 1. Create unique and memorable experiences for guests 2. Offer a wide range of services to guests 3. Be part of an international and inclusive team **Additional Information** **Job Number**26070327 **Job Category**Rooms \& Guest Services Operations **Location**Estrada da Gale, Sesmarias, Albufeira, Portugal, Portugal, 8200\-385 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply providing guests with seamless check-in and check-out processes. Above all, we must build a unique and memorable experience. Our Guest Experience Experts take the initiative to deliver a broad spectrum of services that guide guests throughout their stay. They are empowered to move freely within their space and do what is necessary — whether handling operational needs, responding to guest requests, preparing reports, or sharing local points of interest — ensuring guests feel that every transaction is part of the experience. Regardless of your specific position, certain fundamentals are essential to success: creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Expert role requires being on your feet and moving (standing, sitting, or walking for extended periods) and getting hands-on in your work (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds (4.5 kg) unassisted). It is essential that Guest Experience Experts execute all these tasks flawlessly (and any other reasonable task assigned to them) — so that our guests remain consistently satisfied and our business continues to thrive. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: No prior related work experience required. Supervisory experience: No supervisory experience required. Licenses or certifications: None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming each individual with dignity, and offering equal opportunities to all. We have fostered an environment where the unique qualities of our associates are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* At W Hotels, our mission is to awaken curiosity and broaden horizons. Our properties deliver authentic life experiences. We aim to open doors — and minds — and new faces and new experiences inspire us deeply. We are committed to listening and responding to all needs, enabling us to reinvent luxury standards worldwide. The Whatever/Whenever service philosophy (whatever you want, whenever you want it) embodies our culture and service ethos — bringing our guests’ passions to life. If you are original, creative, and forward-thinking, we welcome you to W Hotels. By joining the W Hotels team, you also become part of Marriott International’s portfolio of brands. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.