Reservation Agent (M/F/N)

Description

Job Summary: The professional will ensure service quality and customer satisfaction, develop technical/administrative reservation procedures, and promote upselling. Key Highlights: 1. Ensure service quality and customer satisfaction 2. Develop technical/administrative reservation procedures 3. Promote upselling AP Hotels \& Resorts is seeking a professional for its hotel unit in Albufeira. The hired professional's main responsibility is to ensure the service quality required by the Group, complying with all standards and procedures, and guaranteeing overall customer satisfaction. **Responsibilities:** * Customer telephone support; * Execute all technical/administrative procedures related to the reservation process; * Promote upselling. **Requirements:** * Bachelor’s degree in Hotel Management, Tourism, or Business Administration; * Proven experience in the applied field; * User-level computer skills; * Knowledge of and ability to operate the hotel system – Host; * Knowledge of foreign languages (English, spoken and written – mandatory); * Good diction and communication skills; * Customer-oriented attitude; * Dynamic, responsible, trustworthy, and punctual; * Resilient, proactive, with initiative and team spirit. **Shall we naturally stand out together? We count on you at AP Hotels \& Resorts!**