Job Summary: Proactive and personalized customer service, focused on solution-based selling and customer retention, with in-depth knowledge of products and services. Key Highlights: 1. Proactive and personalized customer service 2. Focus on solution-based selling and customer retention 3. In-depth knowledge of products and services #### **Store: Loulé** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, building the foundation for a relationship of trust that ensures retention of Resident Customers; * Be responsible for solution-based selling to customers, anticipating and accurately identifying the needs of Resident Customers, and supporting them in selecting the best solution (product + complementary items + service) to satisfy their needs; * Possess in-depth knowledge of the product range in your department and its complementary offerings, conveying confidence and professionalism to Resident Customers; * Be familiar with digital tools available to Resident Customers and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure Cleanliness, Signage, and Safety within your assigned aisle, maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informational signage in the department (labels and pricing). #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade / Professional Technical Course; * 1 to 2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
