Retail Sales Associate

Description

Job Summary: PUMA is seeking a dynamic, customer-focused individual to drive sales performance, ensure exceptional customer experience, and uphold store operational standards. Key Highlights: 1. Focus on sales and KPIs to exceed targets 2. Maintain high standards of PUMA customer experience 3. Execute and maintain visual and operational guidelines SPEED \& SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application. **Your mission** ---------------- * Responsible for ensuring individual performance consistently meets or exceeds sales, KPIs, and profitability goals through effective customer service. * Deliver consistently high standards of in-store customer experience aligned with PUMA Brand Values and service standards. * Successfully complete all required training programs (role-specific), both local and global, to drive in-store results. * Responsible for accurately processing sales transactions at the checkout counter, ensuring proper POS system operation, handling payment methods with accuracy and respect, and applying appropriate discounts where applicable. * Responsible for executing and processing both incoming and outgoing merchandise. * Responsible for executing and maintaining all visual guidelines, as well as ensuring the store’s visual presentation always meets or exceeds PUMA standards. * Maintain the store’s physical condition in accordance with relevant guidelines and promptly communicate maintenance needs to Store Management. * Required to comply with all Policies and Procedures, core operational competencies, and key responsibilities. * Required to fulfill all necessary requirements to maintain a safe and compliant workplace and sales environment; obligated to report any failure to do so to a member of the management team. * Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required for this position. **Your talent** --------------- * Proven ability to exceed sales targets * Demonstrated ability to deliver high levels of customer service * Evidence of effective communication skills **Our principles** ------------------ PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity \- no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people \-with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120\+ countries, and has around 22,000 employees worldwide.