Job Summary: The professional will ensure personalized and efficient customer reception, manage needs and resolve situations, promoting total satisfaction. Key Highlights: 1. Focus on customer experience and satisfaction 2. Autonomous task management and conflict resolution 3. Dynamic environment with growth opportunities #### **Store: Loulé** #### **Your day\-to\-day** * Ensure excellent customer reception at any touchpoint; * Receive customers at the Welcomer in a personalized manner, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information on product availability and location, order status, store services or procedures; * Receive SPV customers, initiating repair processes and spare parts requests, while knowing Saveo procedures and tools; * Manage the store's CRM autonomously, offering the appropriate solution for each customer situation and ensuring contact with respective store departments when necessary; * Organize tasks considering peak customer influx periods, always prioritizing Customer Service; * Manage customer waiting situations autonomously and effectively, ensuring conflict resolution with customers, contributing to their total satisfaction. #### **Who we are looking for** * Educational qualification equivalent to 12th grade; * Professional experience of 1 to 2 years; * Good computer skills from an end-user perspective; * Passion for customers and their needs; * Interpersonal relationship aptitude and teamwork ability; * Stress resistance capacity; * Organizational capacity and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well\-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it offers a dynamic and collaborative work environment where diversity, creativity, and proactivity are valued. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
